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CREATIVE CONTENT MANAGER - DIGITAL CARE

Compass Group USA

Charlotte, NC

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JOB DETAILS
SKILLS
Adult Learning, Artificial Intelligence (AI), Auditing, Automation, Communication Skills, Content Management, Continuous Improvement, Cross-Functional, Customer Support/Service, D Programming Language, Data Analysis, Documentation, Ecosystems, Editing, Emerging Technology, Employee Assistance Plan, Federal Laws and Regulations, Hospital, IT Service Management (ITSM), Instructional Design, Insurance, Knowledge Management, Leadership, Life Insurance, Marketing, Metrics, Multitasking, Organizational Skills, Program Evaluation, Project/Program Management, Restaurant, Retirement Plan, State Laws and Regulations, Storytelling, Testing, Training/Teaching, User Interface/Experience (UI/UX), Writing Skills, ZenDesk, eLearning
LOCATION
Charlotte, NC
POSTED
1 day ago
A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's deliciousfood and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary:

The Learning Program Manager plays a critical role in shaping and delivering impactful, modern learning experiences across the organization. This role is designed for an experienced learning professional who leads through influence, curiosity, and execution.

You will facilitate high-impact instructor-led learning, champion AI and automation in learning, manage the full lifecycle of learning offerings, and transform data into compelling stories that demonstrate impact. This role is ideal for a confident, naturally influential leader who makes the team shine through strong thinking, communication, and innovation.

Responisibilities:

Facilitation & Learning Delivery
  • Manage, lead, and facilitate engaging, high-impact instructor-led training sessions and workshops for diverse associate audiences.
  • Adapt facilitation techniques to meet varying learning needs, experience levels, and business contexts.
  • Gather and synthesize feedback from learners and stakeholders to continuously improve learning experiences.
AI & Automation Advocacy
  • Actively champion AI and automation as tools to enhance learning effectiveness, efficiency, and personalization.
  • Stay current with emerging technologies, translating them into practical, value-driven learning applications that drive transformation and accelerated outcomes.
  • Collaborate with cross-functional teams to identify opportunities for automation and AI integration in training and knowledge management.
Course Catalog & Program Management
  • Own and maintain the Digital Learning course catalog, ensuring all offerings are current, relevant, and aligned to business priorities.
  • Conduct routine course audits to assess quality, accuracy, learner experience, and ongoing value.
  • Manage updates, retirements, and enhancements across the course lifecycle with a continuous improvement mindset.
Content Writing & Knowledge Development
  • Serve as a content writer for Digital Learning, producing clear, engaging, and audience-focused learning and knowledge materials.
  • Develop and maintain:
    • Knowledge articles and internal documentation
    • Facilitator and participant guides
    • Quick reference guides and job aides
    • Learning program descriptions and communications
  • Disseminate complex concepts into concise, accessible, and actionable content.
  • Partner with subject matter experts to extract insights, shape narratives, and ensure accuracy.
  • Continuously refine content based on learner feedback, data, and evolving business needs.
Data Storytelling & Impact Communication
  • Partner with the data analyst to interpret learning metrics and program data.
  • Transform data insights into compelling stories, presentations, and summaries that communicate impact and outcomes.
  • Support program evaluation and improvement by connecting learning data to business priorities.
LMS Support
  • Serve as a backup to the primary LMS administrator.
  • Providing support as needed for configuration, troubleshooting, and user experience as needed.
  • Collaborate with the LMS lead to ensure continuity, reliability, and strong learner experiences.
Qualifications:
  • Bachelor's degree in Business, Marketing, Adult Education, Learning & Development, or related field, or equivalent experience.
  • 5+ years of experience in L&D, program or project management, marketing, or related field.
  • Proven expertise in facilitating instructor-led training for adult learners
  • Strong background in content writing, editing, and storytelling for learning or business audiences.
  • Knowledge of AI, automation, and digital technologies, with curiosity and initiative to apply them.
  • Experience managing learning programs, course catalogs, or learning ecosystems.
  • Excellent communication, facilitation, and stakeholder engagement skills.
  • Highly organized, proactive, and comfortable managing multiple priorities.
  • Naturally curious, solution-oriented, and innovative mindset.
Preferred Skills
  • Instructional design skills, especially experience with Articulate or similar e-learning authoring tools.
  • Experience with Zendesk or other enterprise help desk or knowledge management tools.
  • Prior leadership experience in a learning or transformation-focused role.
Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)


Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.



Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1513050

Compass Corporate

Bankston B Williams

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About the Company

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Compass Group USA