Coworking Space Community Manager

TRICK HAT WORKWAY is hiring a COMMUNITY MANAGER

On-Site - Austin, TX / Compensation: $50,000 - $60,000 base + Quarterly Bonus Incentive Potential 

New tricks, same Austin spirit. Trick Hat is a coworking space built for connection, creativity, and getting things done. We bring together entrepreneurs, freelancers, remote workers, and small teams in a welcoming space that feels distinctly Austin.

The Trick Hat Community Manager will play an integral role in driving membership growth, fostering community engagement, and supporting the daily operations and hospitality experience of Trick Hat. This role serves as a primary relationship manager for members, guests, and prospective members while helping ensure the overall success, culture, and operational excellence of the space.

The Community Manager is highly hospitality-focused, sales-minded, and relationship-driven with the ability to balance member experience, business operations, and community programming in a fast-paced coworking environment. This individual will work closely with the General Manager to support occupancy goals, member retention, operational consistency, and the continued growth of the Trick Hat community.

What you'll do: 

Sales + Membership Growth 

• Tour and sell space to prospective members by effectively communicating Trick Hat membership options, amenities, and culture
• Support membership growth through lead follow-up, relationship building, and ongoing outreach efforts
• Assist with membership renewals, office transitions, and retention initiatives
• Build relationships with conference room guests and outside bookings to encourage repeat business and future memberships
• Maintain accurate prospect and membership information within OfficeRnD and internal systems
• Support occupancy goals and membership initiatives in collaboration with the General Manager
• Connect with local organizations and attend networking events to promote Trick Hat and identify potential members

Member Experience + Hospitality 

• Serve as a primary point of contact for members, guests, and prospective members
• Create a welcoming, hospitality-focused atmosphere throughout the space
• Develop and maintain strong relationships with members while understanding their businesses and needs
• Support onboarding and orientation for new members to ensure a positive experience
• Respond to member requests, questions, and concerns in a timely and thoughtful manner
• Educate members on Trick Hat policies, procedures, and member resources
• Effectively resolve member concerns through diplomatic communication and problem-solving

Community + Events 

• Plan and execute member events, programming, lunches, happy hours, and community activations
• Encourage networking, collaboration, and participation within the space
• Support member communication efforts through newsletters, signage, digital updates, and announcements
• Help reinforce Trick Hat’s culture, brand identity, and community-driven environment

Operations + Administrative Support 

• Open and prepare the space daily to ensure a clean, welcoming, and operational environment
• Conduct daily walkthroughs to ensure quality control and proactively address operational issues
• Maintain common areas and ensure office supplies, snacks, beverages, and restroom amenities remain stocked and organized
• Coordinate with maintenance vendors, janitorial teams, and building management as needed
• Assist with office moves, desk assignments, and membership transitions
• Manage and oversee mail and package services
• Support conference room operations, event setup, and hospitality logistics
• Maintain accurate member records, office assignments, and operational systems within OfficeRnD
• Support the General Manager in maintaining operational SOPs and improving systems and processes

Who you are: 

• You have 2+ years of experience in hospitality, coworking, events, sales, or another people-first environment where creating great experiences matters
• You have a natural instinct for hospitality and genuinely enjoy making people feel welcomed, seen, and taken care of
• You are the kind of person who notices the details, remembers names, anticipates needs, and keeps things running smoothly without being asked
• You are comfortable juggling multiple priorities while keeping your cool and maintaining a warm, professional presence
• You are solutions-oriented and can think quickly on your feet without losing sight of the bigger picture
• You are confident communicating with members, guests, vendors, and teammates 
• You have experience using operational systems, CRM platforms, or coworking software like OfficeRnD (or you pick up new systems quickly)
• You are organized, self-motivated, and dependable, with a strong sense of ownership over your work
• You are collaborative, team-first, and believe the best environments are built together
• You are energized by fast-paced environments and know how to balance professionalism with personality
• You have positive energy, a strong work ethic, and a willingness to jump in wherever needed

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks of Paid time off
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.