Court Operations Associate, Olmsted County

The Third Judicial District is seeking two qualified applicants for a full-time customer focused and team-oriented Court Operations Associate to join the Olmsted County Court Administration team in Rochester.

The Court Operations Associate position is a fast-paced, highly detail-oriented role with a wide range of responsibilities that support court operations.

Primary duties include advanced case processing in an electronic environment; courtroom clerking in-person and via Zoom; chambers support; and providing exceptional customer service both in person and by phone. Depending on assignment this position may work directly with judges, justice partners, attorneys, litigants, outside agencies, and member of the public. This position will be filled for two distinct assignments, each with a different primary focus.

The role requires the application of independent judgment when following and interpreting established laws, court rules, policies, procedures, and regulations. Successful candidates will demonstrate excellent attention to detail, accuracy with a significant volume of data entry, and the ability to manage competing demands in a dynamic work environment. Duties involve frequent communication, via email and telephone, to provide effective administrative support for court caseloads.

The primary work location for this position is the Olmsted County Government Center, 151 4th Street SE, Rochester, MN 5904. Standard hours of work on Monday - Friday, 8:00 am - 4:30 pm.

What You Will Do

The following are examples of major job duties expected of this position:

Court Clerk-Focused Assignment

• Provide in-person and Zoom courtroom clerking, including calling cases, administering oaths, accepting exhibits, updating case records during hearings, and supporting judges and court staff
• Perform clerical and administrative support for Judicial Chambers
• Schedule and maintain court calendars
• May perform Electronic Recording Equipment Operator (EREO) duties, including recording and monitoring court proceedings
• Provide high-quality customer service to courtroom participants, attorneys, justice partners, and the public

Case Processing-Focused Assignment

• Perform court operations and advanced case processing across multiple case types within electronic case management systems
• Review, process, file, route, and update legal documents and case information for accuracy, compliance, and appropriate security access
• Receive, process, and receipt court payments
• Provide high-quality customer service in person, by phone, email, mail, and electronically to attorneys, litigants, self-represented parties, justice partners, and the public
• Assist court users by responding to inquiries, resolving issues professionally, and navigating challenging situations respectfully

What you Must Have

The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, apply today!

• High school diploma or equivalent
• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work

Nice to Have

• Certificate or degree in a related field
• Considerable knowledge of court procedures, policies, and records management
• Experience working with the court''s electronic case processing system

What You Will Bring

• Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned
• Knowledge of basic math
• Skill in navigating difficult situations and resolving conflict in a respectful and courteous manner
• Ability to effectively support court users who have limited experience with the judicial system
• Ability to provide exceptional customer service while working under pressure in a high volume, fast-paced environment
• Skill in the operation of a personal computer, including electronic case management system and related applications and equipment
• Ability to handle sensitive and confidential information appropriately and in compliance with all applicable court rules, policies, and statutes
• Ability to communicate effectively, both orally and in writing
• Well organized, detail oriented, and analytical

Why Work for Us?

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another's growth.

Employee Benefits

The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family's wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.

Equal Employment Opportunity

It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 3rdDistrictHR@courts.state.mn.us. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.

Internal Applicants

If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.