Court Administrative Assistant

JOB DESCRIPTION
Position Title: Court Administrative Assistant
Location: Phoenix, AZ 85003 - 100% Onsite
Expected Duration of Project: Anticipated length of engagement: 2–3 month
1st shift / M-F / 8-5 Tentative
 
Position Description

• Provides administrative support in a fast-paced, high-volume work environment that requires the ability to multi-task
• Uses strong organizational and communication skills to provide exemplary customer service, both internally and externally
• Ensures that the needs of the Court are met effectively
• Works with Judicial Officers and various other departments daily
• Delivers excellent customer service while answering a high volume of questions from internal and external customers by phone, email, and in person
• Explains legal filing procedures both at the counter and over the telephone
• Schedules hearings
• Assists the general public, law enforcement agents, attorneys, and their staff, and other employees with locating information, documents, and other related materials
• Performs a variety of case management functions, including reviewing case status reports, Cal-Acti, and researching cases
• Prepares and maintains statistical information
• Performs general clerical duties including but not limited to photocopying, scanning, faxing, mailing, and data entry
• Performs other duties and special projects as assigned

• Knowledge of:

• Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Skill in:

• The use of computer applications including spreadsheets, databases, and word-processing software
• Written and verbal communication with others to convey information effectively
• Providing exemplary customer service
• The preparation of statistical reports

• Ability to:

• Learn policies, procedures, and guidelines established by the Court
• Respond courteously to the concerns of the public, attorneys, and employees
• Use effective time management skills to handle multiple tasks at one time
• Excel in a high-volume and time-sensitive work environment
• Establish and maintain effective working relationships with others
• Understand and accurately brief oral and written instructions
• Make sound decisions in accordance with regulations, policies, and procedures
• Work as a member of a team with minimal supervision

• Time management and the ability to prioritize a variety of tasks and other specialized clerical support duties with frequent interruptions
• Data entry with a high degree of accuracy
• Attention to detail

• Two (2) years of general clerical or administrative experience
• Post-secondary education may substitute for the experience requirement on a year-for-year basis

• High school diploma or GED

• Working Conditions:

• Employee may need to communicate clearly
• Perceive details of objects that are close by
• Maintain various physical positions for extended periods (sitting, standing, or walking)
• Use hands for tasks such as typing, handling objects, or operating tools
• Reach with hands and arms
• Occasionally move or lift objects weighing up to 20 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform these functions