Role Summary
Current below
The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA operations with full P&L ownership.
This role is about organization building, discipline, execution, and long-term growth, not just sales.
The Country Head sets the culture, governance, and performance rhythm for the entire USA business.
Suggested below
The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA business with full P&L ownership and end-to-end accountability across sales, applications, service, operations, and governance.
This role is a builder-leader mandate: establish the organization, operating cadence, and discipline required to deliver profitable growth, installed-base monetization, and customer trust through world-class execution.
Essential Functions & Key Responsibilities
1. Business & P&L Ownership
Current
- Own complete USA P&L: revenue, gross margin, cost, working capital
- Define annual and quarterly business plans
- Ensure pricing discipline and profitable growth
- Drive service revenue and installed-base monetization
Suggested (add FANUC “targets / budgets / cash flow / tracking”)
- Own full USA P&L: revenue, margin, opex, working capital, cash flow
- Build and execute annual/quarterly operating plan (growth, cost, capacity, coverage)
- Enforce pricing/discount governance and profitable mix
- Drive aftermarket/service growth (spares, service contracts, retrofits, uptime programs)
- Establish performance tracking: plan vs actual, corrective actions, lessons learned
2. Organization Building & Leadership
Current
- Hire, develop, and lead Zone Heads and leadership team
- Build strong Sales, Applications, Service, and Operations culture
- Establish accountability, review cadence, and performance discipline
- Ensure right talent, right cost, right productivity
Suggested (add FANUC HR rigor + succession + compliance)
- Build and lead the leadership team (Zone Heads + Tech Center + Service + Ops + Finance)
- Create a high-performance culture: clarity of roles, accountability, cadence, standards
- Own leadership development: coaching, performance planning, evaluation, succession planning
- Ensure organizational design supports scale (territory coverage, service footprint, parts readiness)
- Partner with global HR/legal to ensure compliance with employment requirements and company values
3. Sales & Market Strategy
Current
- Define go-to-market strategy (direct sales focus)
- Drive territory expansion and key account penetration
- Oversee funnel quality, forecasting accuracy, and conversion
- Manage strategic customers and high-value negotiations
Suggested (add FANUC “partners / integrators / proposal” where relevant)
- Define GTM strategy (direct + strategic partners where needed) aligned to global goals
- Drive territory expansion, vertical strategy, and key-account penetration
- Run a disciplined commercial rhythm: pipeline health, conversion, forecast accuracy, deal governance
- Own strategic negotiations and executive customer relationships
- Strengthen proposal/application capability: right solution, right risk, right margin
4. Operations, Tech Centers & Service Excellence
Current
- Ensure strong coordination between Tech Centres and Central Warehouse
- Drive machine uptime, service response, and customer satisfaction
- Oversee inventory strategy, spares availability, and repair TAT
- Reduce repeat failures and improve reliability perception
Suggested (add FANUC “execution excellence / closeouts / lessons learned”)
- Ensure seamless coordination across Tech Centers, central warehouse, and field service
- Establish service operating standards: response time, first-time-fix, uptime, escalation protocol
- Build parts strategy: critical spares, stocking policy, inventory turns, repair TAT, obsolescence control
- Reduce repeat failures through structured root-cause, corrective actions, and reliability feedback loop
- Track execution performance and implement lessons learned (install quality, handover, repeat issues)
5. Governance, Reporting & Representation
Current
- Establish weekly, monthly, quarterly performance reviews
- Report performance transparently to global leadership
- Ensure compliance with company processes and values
- Act as face of company in USA market
Suggested (add FANUC “alignment with global strategy / customer + employee engagement”)
- Set the governance rhythm: weekly ops review, monthly business review, quarterly strategy review
- Report performance transparently to global leadership with clear actions/owners/dates
- Ensure adherence to Jyoti processes, ethics, and brand standards
- Represent Jyoti CNC externally: customers, industry events, strategic partners
- Drive employee engagement and customer satisfaction as explicit leadership outcomes
6) Performance Metrics (KPIs)
Current
- USA revenue growth vs plan
- Gross margin and discount discipline
- Forecast accuracy
- Service revenue growth
- Inventory turns and cash discipline
- Team build-out, retention, productivity
Suggested (add FANUC-style categories + execution KPIs)
- Revenue vs plan (new machines + aftermarket)
- Gross margin + discount compliance
- Forecast accuracy (monthly + quarterly)
- Installed-base monetization (service contracts / spares / retrofits)
- Service execution: response time, first-time-fix, uptime, repeat-failure reduction
- Working capital: inventory turns, AR/DSO, cash flow
- People: leadership team build-out, retention, capability development, engagement
Requirements
Qualifications & Experience
Current
- Bachelor’s in Engineering or Business (MBA preferred)
- 18–25+ years CNC machine tools / capital equipment
- Proven scaling USA organizations
- Strong commercial, operational, leadership capability
- Discipline, clarity, accountability leadership style
Suggested (blend FANUC “cross-functional leadership / complexity”)
- Bachelor’s in Engineering/Business (MBA preferred)
- 15–25+ years in CNC machine tools / capital equipment / industrial technology
- Proven success leading cross-functional functions (sales, applications, service, operations, finance)
- Demonstrated experience building/scaling a region or country organization
- Strong executive communication, operating cadence discipline, and customer-facing leadership
Work Environment & Physical Demands
Frequent exposure to tech center, warehouse, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery.
Physical demands include frequent travel, standing/walking on shop floors, occasional bending and lifting/carrying materials, and periodic extended hours to support escalations, key installs, and business-critical deadlines.