Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Interpersonal Skills, Online Customer Support, Order Processing, Organizational Skills, Plumbing, Sales, Time Management
Job Purpose & Summary:
This position requires an individual with technical understanding of plumbing and heating (field experience desired) and excellent communication and interpersonal skills. Must be a team player, enthusiastic, flexible and adaptable, with a positive attitude.
Duties & Responsibilities:
Essential Functions:
- Assisting customers, in person and on the phone, with their plumbing and heating needs
- Ensure delivery of personalized customer service through timely quotations and accurate order processing
- Customer-service and sales-oriented
- Must be an excellent communicator
- Have a working knowledge of plumbing/heating products and industry
- Be skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledge
- Establishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experience
- Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
- Ensure customer satisfaction
- Able to meet deadlines
- Other duties and responsibilities as assigned
Necessary Qualifications:
- A willingness and ability to learn
- Communication, time management and organizational skills
- Plumbing and Heating experience
- Enthusiasm, courtesy and articulation
- Computer experience
- Customer orientation
- Adaptability
Education/ Experience:
- High school diploma or general education degree (GED)
- Related Plumbing and Heating Industry experience helpful
- Working knowledge of Eclipse software preferred
Required:
- Positive attitude with an aptitude for learning