Communication Skills, Cross-Selling, Customer Relations, Customer Satisfaction, Customer Support/Service, ERP (Enterprise Resource Planning), HVAC, High School Diploma, Lift/Move 50 Pounds, Needs Assessment, Physical Demands, Plumbing, Point of Sale (POS) Systems, Pricing, Product Development, Professional Services, Revenue Growth, Sales, Team Player, Telephone Skills, Training/Teaching, Transaction Processing/Management, Up-Selling, Wholesale Industry
About Us We're a fast-growing HVAC wholesaler in Albuquerque NM - bringing decades of expertise, top-tier products, and a culture built on being Driven, Creative, Accountable, and Servant-minded.
Why You'll Love Working Here
- Best-in-class benefits: comprehensive health, dental, vision, 401(k), generous PTO, and more
- Competitive pay: industry-leading wages plus performance-based incentives
- Fun, fast-paced environment: collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together Ready to Grow with Us?
If you thrive in a dynamic setting, share our values, and want to help shape a best-in-class wholesale operation, we'd love to hear from you. Let's build something great - together.
JOB SUMMARY:
The Counter Sales and Service Associate will be responsible for helping our HVAC/R customers find the parts and equipment they need with prompt, friendly and professional service. A candidate for this position must possess the ability, and desire, to learn industry products and services to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers.
Key Responsibilities:
Sales Counter / Customer Service:
- Greet and assist walk-in and call-in customers in a professional, courteous manner.
- Generate new and repeat sales by providing accurate product and technical information.
- Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
- Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
- Communicate availability, pricing, promotions, and delivery status with customers.
- Work with contractors, technicians, and internal team members to fulfill product needs.
Qualifications:
- Excellent customer service and phone communication skills
- Experience in HVAC, plumbing, or building products is preferred, but will train the right person
- High school diploma or equivalent required
- Computer Proficiency, including RF scanners and warehouse coding systems
- Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.
J
Johnstone Supply
Johnstone Supply has been providing brand name products, expert technical knowledge and superior customer service to the HVAC/R (heating, ventilation, air-conditioning and refrigeration) industry since 1953. We are locally owned and operated and are backed by the national buying power of over 400 stores and eight regional distribution centers.
50 to 99 employees
Wholesale Trade/Import-Export
https://www.johnstonesupply.com/39