Join Johnstone Supply | Balsan Group, a fast-growing HVACR distributor where customer service, product knowledge, and teamwork drive success. We are looking for a high-energy, detail-oriented Counter Sales Associate who thrives in a fast-paced environment and takes pride in delivering exceptional customer experiences. At Balsan Group, you’ll be part of a team where your growth is supported and your contributions matter every day.
What You’ll Do
Customer Service
Greet and assist customers in finding the right HVAC products
Answer questions regarding products, pricing, availability, and application
Provide timely, professional support for customer inquiries and concerns
Recommend solutions based on customer needs
Provide accurate inventory availability information
Sales Support
Process sales transactions accurately using POS systems
Generate new and repeat business through strong product knowledge
Provide pricing, quotes, discounts, and tax calculations
Upsell additional products and solutions when appropriate
Follow up on sales inquiries and leads to drive additional business
Technical Support
Assist customers with basic HVAC product and application questions
Refer more complex technical issues to TSA or appropriate team members
Inventory & Admin
Monitor stock levels and communicate replenishment needs
Assist with stocking shelves and maintaining organized inventory
Support general administrative tasks (data entry, filing, phone/email support)
Maintain accurate records of transactions and customer interactions
What We Offer
Competitive pay
Medical, dental, vision, and prescription coverage
Bonus opportunities
Immediate PTO accrual
Paid holidays
401(k) with company match
Growth and development opportunities in a rapidly expanding company
What We’re Looking For
Required
High school diploma or equivalent
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Strong attention to detail
Basic computer and software proficiency
Ability to lift up to 75 lbs and perform physical counter/warehouse tasks
Preferred
2+ years of customer service or sales experience
Nice to Have
HVAC industry experience
Who We Are
Johnstone Supply | Balsan Group is a leading HVACR distributor serving contractors across PA, MD, MA, ME, VT, NH, and NY. We are growing rapidly and focused on delivering exceptional service through innovative ordering options, fast delivery, Will Call pickup, and strong technical support.