Corporate Travel, Corporate Card & Expense Administrator

• Understand, communicate, and enforce corporate travel policy for all travel reservations.
• Assist Crew with travel reservations as needed.
• Manage configuration, policy updates, employee access, and troubleshooting within travel management company (TMC) and online booking tool (OBT).
• Maintain and enhance Travel infinity portal (intranet page).
• Utilize and leverage AI to streamline work processes and communication channels.
• Document and communicate internal team and Crew travel processes as needed.
• Manage employee travel perks (air club passes, status match, elite status, upgrades, employee requests for upgrades) according to Company policy.
• Make recommendations to the business related to improving travel policies and procedures.
• Develop and conduct Crew training for travel policies and processes.
• Analyze travel reporting and spend for savings opportunities (negotiation with vendors is not expected, but participation in communications and meetings with vendors may be required).
• Assist with communications regarding traveler duty of care, including notifying travelers of restrictions, potential risks, or travel advisories issued for the cities/countries in which they are currently located or traveling to.
• Team with Finance and Accounting to support expense reimbursements and corporate card programs.
• Assist with internal meetings, including negotiating and coordinating group room blocks, meeting spaces, coordinating approvals, and issuing virtual travel cards and Uber vouchers.
• Team with travel partners for air, hotel, car rental, etc. and participate in travel fairs or related functions.
• Encourage and report on sustainability initiatives.

• Manage Company s transportation and commuter benefits program, including shuttles, valet for parking, Caltrain, Uber, Vanpool, and other public transportation options.
• Work with internal stakeholders & vendors to adjust or modify shuttle schedules, valet needs etc. per Company needs.
• Analyze transportation data for opportunities to improve services, lower spend etc.
• Report on travel vendor PO spend

Minimum Qualifications:

• 8-10 years of experience in a similar role, serving as an admin for a corporate travel program.
• Experience with T&E platforms, preferably Navan
• Understanding of complex airline fare class structures, as well as NDC content.
• Knowledge of airline upgrade processes, status tiers and elite benefits (specifically United Airlines, others would be a plus).
• Understands rental car elite programs and booking policies.
• Understands Hilton Honors, Client Bonvoy, and IHG brands/elite programs.
• Advanced capabilities in Microsoft Excel for data analysis purposes.
• Communicates effectively and clearly.
• Able to work under pressure on multiple simultaneous tasks in a fast-paced environment.
• Collaborative and assertive, capable of working cross-functionally within the Company.
• GBTA or other professional travel industry certification preferred.

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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