Corporate Operations Manager

MVP SPORTS CLUBS POSITION DESCRIPTION | CORPORATE OPERATIONS MANAGER

About the Company

MVP Sports Clubs is a sports facility management company with 5 facilities in West Michigan. We provide corporate service support in the areas of finance, marketing/communications, information systems, human resources, property management and operational development including sales, fitness, and operations. MVP Sports Clubs represents quality and success in health and recreation in all facets of the community. Simply put, we are a company passionate about fitness and wellness and we believe that healthy communities change lives!

Why MVP Sports Clubs

At MVP Sports Clubs, we are built around our values of professionalism, friendliness, efficiency, cleanliness, and teamwork! We believe in creating a welcoming, engaging, and fun environment for team members. To foster this type of environment, we provide team members with a full range of benefits.

• Our part-time team members receive complimentary club membership access for team member, spouse and dependent(s), 401k participation available after completing 6 months of service (must be 18 years of age), access to Work-Space (must be 18 years of age), CPR trainings, complimentary use of Kid's Stuff (up to 2 hours per day) and discounts on select programming, retail and food + beverage.
• In addition to the benefits listed above, our full-time team members also have access to amazing health, dental, vision, and life insurance plans, long/short-term disability, generous personal time off policy and paid maternity and paternity leave.

About the Position

The Corporate Operations Manager provides enterprise-level operational oversight across all 5 MVP clubs, ensuring consistent standards, exceptional cleanliness, and high-quality member experience. Serving as a key connector between corporate leadership and club operations teams, by fostering open communication, accountability, and continuous improvement. The ideal candidate is highly organized, quality-focused, and collaborative. Highest level of success will come with maintaining a flexible schedule, including occasional early mornings, evenings, or weekends to support club operations, as needed. This position is based in the corporate office and a part of the Operational Department, reporting to the Vice President, Operations.

Responsibilities

Quality Control & Operational Standards

• Establish, monitor, and enforce consistent operational and quality standards across all clubs specifically related to service desk and other member services related functions.
• Conduct routine audits and walkthroughs focused on cleanliness, safety, equipment condition, and overall facility presentation.
• Identify trends or recurring issues and develop corrective action plans in partnership with club leadership.
• Ensure clubs operate in compliance with company policies, procedures, and applicable regulations.
• Assist Safety Manager with tasks, as needed, including safety certification tracking, team training, and workplace injury and overall summer operational support included.

Cleaning & Facility Excellence

• Oversee cleaning programs, procedures, and schedules to ensure all clubs meet or exceed cleanliness expectations.
• Collaborate with club leaders and teams to continuously improve cleaning practices and products.
• Build out CompuClean to ensure consistency in tracking responsibilities and maintaining quality control across the brand.
• Evaluate cleaning vendors, supplies, and equipment for effectiveness and efficiency.
• Keep clubs on brand standard and evaluate when to make changes that impact the entire brand consistently.
• Support a culture of ownership and pride in facility appearance at all levels of the organization.

Member Experience Enhancement

• Champion a member-first mindset by identifying operational improvements that enhance the overall club experience.
• Work closely with club operations leadership and front-line teams to align daily practices with member expectations and brand standards.
• Monitor MXM customer feedback platform to understand member concerns related to operations, cleanliness, or facility standards in a timely and professional manner.
• Use feedback, observation, and reporting to recommend improvements that drive member satisfaction and retention.
• Work with HR, Safety Manager and Club leadership to reinforce the standards of MVP Cares

Communication & Leadership Support

• Maintain open, transparent, and collaborative communication with club operations leadership.
• Serve as a trusted operational partner and resource for Club Directors and department leaders by listening & learning and bringing recommended improvements to corporate leadership.
• Clearly communicate expectations, changes, and priorities from corporate leadership to club teams.
• Support leadership development by providing coaching, feedback, and guidance related to operations and standards.
• Become product lead for club operating software to assist with current club operations and troubleshooting, and work as the lead in any future operating system product evaluations.

Administrative Reporting & Analysis

• Through CompuClean, develop and maintain operational reports related to cleanliness, audits, inspections, and performance metrics.
• Daily oversight over MXM member feedback platform.
• Surface issues to appropriate parties.
• Track trends and make recommendations to corporate leadership.
• Run monthly and quarterly reporting and distribute awards.
• Recognize with praise where praise is earned.
• Track compliance, progress on action items, and operational trends across clubs.
• Provide monthly reporting to club leadership in order to keep accurate, up to date records.
• Provide clear, concise reporting to senior leadership with recommendations for improvement.
• Assist with documentation, SOP updates, and process standardization as needed.

Schedule Flexibility & On-Site Support

• Maintain a flexible work schedule, including occasional mornings, evenings, or weekends based on business needs.
• Provide on-site support or fill-in coverage at clubs when required to maintain operational continuity.
• Travel between club locations regularly to ensure visibility, consistency, and relationship-building.

Requirements

• 3-5+ years of progressive experience in multi-site operations management, preferably in health clubs, hospitality, retail, or a service-based environment.
• Strong understanding and execution of operational excellence and attention to detail, specifically regarding quality control, facility operations, and cleaning standards.
• Proven ability to build positive working relationships with leadership teams and front-line team.
• Excellent problem-solving skills.
• Comfortable with administrative duties, reporting, and performance tracking.
• Ability to adapt to changing priorities and maintain flexibility in schedule.
• Strong communication and relationship-building skills.
• Accountability and follow-through.
• Member-focused decision-making.
• Coaching and collaborative leadership.
• Time management and adaptability.
• Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot, lift/lower, push, pull and carry up to 40 lbs. Perform office tasks using simple hand grasping, fine hand manipulation and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone. See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions.