Overview
The Director of Clinical Quality reports to the Vice President of Clinical Quality. The Director ofClinical Quality is responsible for direct involvement, chart reviews, IDG attendance and oversight ofcorrections needed. This role evaluates needs in the individual branch and establishes a plan toimplement changes and overall improvement of documentation. This role helps develop a process ofaccountability to ensure improvement of overall quality. The Director of Clinical Quality will develop,when applicable, and direct the implementation of corrective action plans in branches as a result ofunfavorable internal survey or external conditional survey outcomes.
Essential Functions
Upon initiation of a CMS audit which may include Targeted Probe and Educate, UPIC, SMRC and/or any other audit activity, the Director of Clinical Quality along with the VP of ClinicalQuality will analyze the office risk level and develop an action plan. This will include but notlimited to education, audit initiation, interdisciplinary group review, calls to assist virtually and/orpossible on-site visits.
On-going assessment of the branch will be provided on a regular basis and weekly reports to theVP of Clinical Quality will be provided to analyze outcomes and possible changes in plan.
Aids with claim denials and in the resolution of claims.
Collaboration with the Director of Clinical Operations and Vice President of Clinical Operationswould be maintained to ensure coordination is maintained and delineate roles and responsibilitiesrelated to support and education actions.
Ensures compliance with local, state and federal regulations and accreditation standards. Providessupport, direction and feedback to staff during the clinical compliance process. May delegateresponsibilities to ensure follow-up to resolution of each action item identified.
Proactively assesses office performance and implements changes to prevent noncompliance. Communicates with up line manager, Chief Clinical Officer, Chief Compliance Officer, legaldepartment, Utilization Management and other corporate resources as appropriate toaddress/resolve issues.
May work as support or back up to a Director of Clinical Operations at times when increasedsurvey response is needed. This role would be a resource to help manage and contribute whenappropriate.
Direct and monitor resolution of identified deficiencies in conditional surveys.
Support offices with quality measures in all areas which may include but not limited to claimdenials, quality metrics, quality reviews and quality care.
About You
Specialized Knowledge/Skills:
Extensive knowledge in the areas of documentation, and the interpretation and application ofregulations and performance improvement standards required.Must be knowledgeable of federal, state, and local regulations, as well as federal guidelines forhospice services. Knowledgeable in OSHA regulations.
Experience building and leading high-performing teams; mentoring team members
Confident presenter and persuasive speaker.
Ability to communicate effectively; excellentinterpersonal skills.
Ability to manage multiple projects and meet deadlines. Strong follow up skills
Exercises professional judgement and demonstrates excellent problem resolution skillsExperience with Lean Six Sigma (LSS) tools and methodologies preferred.
Strong attention to details.
Education/Experience:
Bachelor's or advanced degree in Nursing
Minimum of 5-years experience in nursing, 3 in hospice and 2 of which have been in amanagement role for a certified agency preferred
License/Certification:
Valid driver's license and auto liability insurance coverage
Unencumbered and active RN license in state of residence required if RN.
Training/Equipment
Computer skills to include solid knowledge of Microsoft Office Suite including Excel.
Experience using reporting tools and databases to review data in electronic systems.
Experience working with Homecare-Homebase preferred
We Offer
Benefits for All Associates (Full-Time & Per Diem):
Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Additional Full-Time Benefits:
Medical, Dental, Vision Insurance
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
Legalese
This is a safety-sensitive position
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
ReqID: 2026-139683 Category: Corporate Position Type: Full-Time Company: Gentiva