Automation, Automotive Repair and Maintenance, Communication Skills, Contract Management, Customer Relationship Management (CRM) Systems, Customer Support/Service, Diversity, Documentation, Identify Issues, Information Technology & Information Systems, Leadership, Mentoring, Multitasking, OEM (Original Equipment Manufacturer), OSHA, Onboarding, Operational Improvement, Organizational Skills, Performance Metrics, Preferred Provider Organization (PPO), Preventative Maintenance, Problem Solving Skills, Process Management, Project Tracking, Safety Compliance, Safety Process, Safety Training, Sales, Technical Support, Vehicle Fleets
Corporate Aftermarket Support Specialist – Service & Parts Operations
You'll sit at the center of WMH's aftermarket engine — supporting service, parts, warranty, technicians, and branches — ensuring customers stay running, teams stay aligned, and operations stay sharp.
WhyThis Role Exists
WMH is growing — and so is the complexity of our aftermarket operations. As we scale across 11 branches in the Southeast, we need a corporate-level specialist who understands service operations, parts coordination, warranty processes, and customer support — and can connect the dots across teams. This role isn't reactive support. It's operational leverage.
What You'll Own
1 Aftermarket & Customer Support
- Serve as a primary corporate support resource for branches, technicians, and customers
- Troubleshoot parts, service, warranty, and equipment-related inquiries
- Coordinate escalations, documentation, and OEM portal activity
- Support Linde and other OEM programs, compliance, and policies
2 Service & Parts Operations Coordination
- Partner with Service Managers, Parts Teams, and Regional Leaders
- Track work orders, parts availability, backorders, and ETAs
- Support PM programs, service scheduling, quoting, and contract maintenance
- Monitor fleet health, uptime, and preventative maintenance compliance
3 Process, Safety & Training Support
- Support standardization across service, parts, and warranty workflows
- Assist with KPI tracking, reporting, and operational improvements
- Coordinate technician onboarding and OEM training schedules
- Track EHS, OSHA, and safety compliance in partnership with corporate leadership
Systems You'll Work In
- OEM / Dealer Portals
- Service CRM & Fleet Databases
- Parts Ordering & Warranty Platforms
- Internal reporting and operational tools
(We train you — experience matters more than perfection.)
Who Thrives in This Role
- Experience in material handling, industrial equipment, dealership, or aftermarket operations
- Familiarity with service, parts, warranty, or technical support environments
- Strong communication skills — you translate complexity into clarity
- Organized, detail-driven, and calm under pressure
- Comfortable juggling multiple priorities across teams
- Naturally proactive — you see issues before they become problems
Why This Role Is a Career Accelerator
This position gives you visibility across:
- Service
- Parts
- Warranty
- OEM relationships
- Regional & corporate leadership
Many WMH leaders started in roles like this.
Future paths include:- Corporate Aftermarket Coordinator
- Parts or Service Management
- Warranty or OEM Program Leadership
- Operations & Regional Leadership
What WMH Offers
- Competitive pay with performance upside
- Full benefits (Medical, Dental, Vision, Life, HSA/PPO)
- OEM certifications & systems training
- Leadership development & mentorship
- A culture that values clarity, accountability, and growth
If you like being the person who:
- Connects teams
- Solves problems
- Keeps operations running smoothly
…and you want to grow inside a company that's building for the long term — this role was built for you.
About WMH
WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations.
Why WMH? We're Built Different.- Exclusive Linde Material Handling partnership
- Industry-leading automation & fleet tech
- Leadership development at every level
- Top-tier pay + long-term stability
- Culture built on innovation, accountability & growth
Ready to Launch Your Career?
This isn't a parking spot. This is a launchpad. If you're ready to stop watching growth start building it and shape the future of aftermarket operations…
Your future moves fast. Make sure it's moving forward.Don't watch from the sidelines—
Apply Today: wmhsolutions.pinpointhq.com
At WMH, we don't just offer jobs—we create unstoppable careers.Equal Employment OpportunityAt WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all — regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive.
AccessibilityIf you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you.
Your Career Has a Future HereWe don't just offer jobs — we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it's recognized and developed.
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