Corporate Aftermarket Support Specialist

Forklifts • Material Handling • Customer Success • Parts & Service Operations

Location: WMH Corporate HQ – Charlotte, NC
Division: Aftermarket | Support | Customer Operations

At WMH, we don’t just move equipment — we move industries forward. With 35+ years in material handling and 11 branches across the Southeast, we’re scaling fast and elevating every corner of our Aftermarket division.

Now, we’re building out a Corporate Aftermarket Support Specialist role — someone who blends technical knowledge, customer support, operational coordination, and problem-solving into one powerhouse position.

If you love the energy of the material handling world…
If you thrive in a fast-paced role with endless growth…
If you want to be at the center of Service, Parts, Fleet, Technicians & Customer Experience…

As our Corporate Aftermarket Support Specialist, you’ll be the cross-functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently.

Provide high-level parts & service support for WMH branches and customers
Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations
Assist with equipment records, repair coordination, and customer communication
Support Linde/other OEM programs, portals, policies & compliance

Work closely with Service Managers, Parts Teams, & Regional Directors
Track open work orders, parts shortages, backorders, and ETA updates
Support quoting, job scheduling, PM program coordination & contract maintenance
Monitor fleet health, PM compliance, and equipment uptime

Standardize best practices across Service, Parts, Warranty, & Support
Help with reporting, KPI tracking, and operational improvement
Support corporate initiatives: safety, productivity, efficiency, & customer experience

Safety, Compliance & Technician Training Support
Monitor EHS Safety Compliance — Assist with oversight of WMH’s EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation.
Track Training Completion & Compliance — Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones.
New-Hire Technician Training Coordination — Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones.
Partner With Corporate EHS & Leadership — Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths.

Systems You’ll Learn

Systems & Data Management
You’ll become a WMH systems specialist:
 • Dealer/OEM Portals
 • Fleet Database
 • Service CRM
 • Parts Ordering Platforms
 • Warranty Management Systems

  Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations
  Knowledge of parts, service, warranty, or technical support
  Strong customer service and communication skills
  Ability to coordinate multiple moving parts under pressure
  Tech-savvy — systems, databases, reporting & process tracking
  Problem-solver mindset — you see roadblocks and create solutions
  Organized, detail-focused, reliable

Why THIS Role Matters
This role is the bridge between:
 • Technicians
 • Branches
 • Corporate
 • OEMs
 • Customers

You’ll bring clarity, consistency, and operational excellence to the heart of WMH’s Aftermarket engine.

      • Medical, Dental, Vision
      • Life insurance & AD&D
      • HSA & PPO options
      • Company-paid benefits

Career Advancement
Aftermarket is one of the fastest-growing divisions. You can grow into so many opportunities just to name a few:
              Corporate Aftermarket Coordinator
              Parts Manager
              Service Manager
              Warranty Specialist
              OEM Programs Specialist
              Operations Leader

Training & Development

       • OEM certifications
       • WMH leadership training
       • Systems training
       • Mentorship from corporate & regional leaders

Culture That Wins
At WMH, you’re not a number — you're a difference-maker. We win together. We grow together. We take care of our people.