Task Force General Manager
Twenty Four Seven Hotels is seeking a highly experienced and results-driven hospitality leader to serve as a Task Force General Manager. This role is designed for agile operators who can quickly integrate into assigned properties, stabilize performance, and deliver measurable results aligned with brand standards and ownership objectives. As a key member of the operations team, the Task Force General Manager will embody our mission to "craft inspired workplaces that enable associates to deliver exceptional guest experiences and maximize investor returns." This role offers a unique opportunity to lead across a diverse portfolio and contribute meaningfully to the performance and evolution of our assets.
Position Overview
The Task Force General Manager serves as an interim property leader, deployed to support hotels during leadership transitions, operational challenges, or strategic initiatives. This individual is responsible for driving immediate operational execution, strengthening team performance, and ensuring alignment with brand, company, and ownership expectations.
Key Responsibilities
- Operational Leadership & Performance Execution
- Assume full operational leadership of assigned properties, ensuring seamless day-to-day execution
- Rapidly assess property performance, identify operational gaps, and implement corrective action plans
- Drive improvements in revenue, profitability, guest satisfaction, and associate engagement
- Execute and complete critical property-level projects and initiatives
- Brand & Guest Experience Excellence
- Ensure strict adherence to brand standards, QA requirements, and company operating procedures
- Champion a service culture that delivers exceptional guest experiences and measurable satisfaction improvements
- Monitor and analyze guest feedback platforms (e.g., Medallia) to identify trends and drive continuous improvement
- Team Leadership & Culture
- Promote a positive, performance-driven work environment aligned with Twenty Four Seven Hotels' culture and guiding principles
- Provide hands-on leadership to property teams, reinforcing accountability, training, and engagement
- Partner with regional and corporate leadership to address associate relations, staffing, and development needs
- Financial & Business Acumen
- Analyze financial performance, including revenue, labor, and expense controls, and implement strategies to improve results
- Support sales and revenue-driving initiatives to maximize topline performance
- Ensure disciplined labor management and operational efficiency
- Communication & Stakeholder Alignment
- Provide consistent updates to corporate leadership on property performance, risks, and opportunities
- Align closely with ownership expectations and clearly communicate progress against key objectives
- Maintain strong cross-functional collaboration with corporate teams and regional leadership
- Deployment & Flexibility
- Travel extensively across the portfolio, often on short notice, to support property needs
- Adapt quickly to varying property conditions, teams, and market environments
- Remain deployed for extended periods as required to stabilize performance and transition leadership
Qualifications & Experience
Minimum 3+ years of experience as a General Manager in select-service and/or full-service hotels
Proven experience with premium-branded, select-service hotels; Marriott experience strongly preferred
Demonstrated ability to lead through ambiguity, drive turnaround initiatives, and deliver measurable results
Strong analytical, problem-solving, and decision-making capabilities
Exceptional leadership presence with the ability to influence and motivate teams
Proficiency with key hospitality systems (PMS, sales systems, Medallia, Quore, ProfitSage, etc.)
Ability to manage multiple priorities in a fast-paced, high-accountability environment
Willingness and ability to travel frequently, including extended assignments