Coordinator US Family Health Plans Sales II - HP Sales

Summary:

The Coordinator US Family Health Plans Sales II role will take a primary role in contributing to the success of the day-to-day growth strategy by providing support to the sales Director. This position is responsible for building and maintaining a positive and professional relationship with field Coordinators and their contracted navigators. Including internal stakeholders.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• The position requires participation and sometimes leading weekly implementation meetings regarding enrollment platforms, onboarding/contracting status, and providing updates on sales Metrix.
• Develop training material and provide training/guidance to the team and navigators on products, services, benefits, process and available tools. Partner in training opportunities with the sales management team. Participating in needs assessments to determine gaps in processes that may lead to training opportunities.
• A high degree of customer service is expected to all Management, the Sales Teams and contractors to ensure for growth and retention for CHRISTUS Health Plan members.
• Manage the inside support requirement of multiple inquiries from the team and navigators. Maintain relationships, answer inquiries from the team via email, telephonic and/or any alternate communication. Research and provide resolution as established by department Key Performance Indicators (KPI’s). Acts as a subject matter expert for all CHRISTUS Health Plan benefits for each line of business.
• Maintain enrollment and tracking system utilizing DOD database and internal processes to monitor timely and accurate processing of membership applications.
• Work on special projects to identify internal and external trends that may influence and/or predict unusual marketing and enrollment activity.
• Work with internal compliance staff to monitor sales regulations and adherence to State and Federal Marketing guidelines. In addition, work with systems to ensure appropriate data is collected for audition purposes. Identify solutions for any issues that arise and troubleshoot to ensure resolutions to maintain compliance with regulations.
• Must be proficient in PowerPoint and Excel.
• Must have analytics ability to organize and prioritize work to meet deadlines.
• Must have good judgment, initiative, and problem-solving abilities.
• Must have ability to handle and resolve complex issues with little assistance.
• Must have excellent communication skills both verbal and written.
• Must be able to travel up to 25% including around and within driving distance, as well to other areas.
• Must be able to apply systems thinking to generate solutions; focus on process rather than isolated events; obtain multiple assessments of a situation and be systematic in identifying trouble spots; use tools to define problems; evaluate alternative solutions.
• Should have related Marketing experience, including high level of expertise with health insurance statistical analysis.
• Must be proficient in Microsoft Office products including Excel, Access, and PowerPoint.
• Must have experience developing and maintaining database systems tracking sales activity.

Job Requirements:

Education/Skills
• High School Diploma required.
• Bachelor’s Degree in related field (i.e. Health Care Administration, Marketing, Business Administration, Math) preferred.

Experience
• 1-3 years of experience in the Health Insurance industry required.
• 3 or more years of experience in the Sales industry is preferred.

Licenses, Registrations, or Certifications
• Life and Health Insurance License preferred.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time