Adobe Product Family, Analysis Skills, Apple, Background Investigation, Budget Management, Communication Skills, Customer Relations, Desktop Administration, Enterprise Applications, Follow Through, ITIL (IT Infrastructure Library), Interpersonal Skills, Inventory Management, Legal, Loans, Mac Operating System, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Word, Mobile Technology, Organizational Skills, People Management, Persuasion Skills, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Resolve Customer Issues, Software Administration, Team Player, Technical Leadership, Technical Support, University/School Policies, Writing Skills
Posting Details
Posting Details
Business Title Coordinator, Technology Support Posting Category Salary Grade 04 Salary Plan Professional Staff - SEIU Hiring Range /Pay Rate Department Information Services & Technol Department Description Position Location Main Campus FTE 1.00 Job Summary
Coordinates operations of mobile campus and technology loan program and resolves escalated problems and inquiries of stakeholders. Provides support and escalation services to ensure remediation to urgent classroom technology issues. Maintains operational efficiency of equipment. Participates in budgetary planning, monitoring, and reporting. Performs other functionally related duties as assigned.
Minimum Qualifications
- High school diploma, GED or state recognized equivalent.
- Two (2) years of experience in IT Desktop Support, with the loan management system, supporting applications e.g., Windows 10 & 11, Apple macOS, Adobe, MS Office, and other enterprise application suites.
Preferred Qualifications
- ITIL Foundations v4, Microsoft, macOS, or other security, technical, or service certification(s).
- Two (2) years of technical leadership or supervisory experience.
Knowledge, Skills, and Abilities (KSAs)
- Knowledge of inventory management, managing incidents through ticketing tracking systems, utilizing remote support software, e.g., TeamViewer to resolve end user problems.
- Excellent interpersonal skills, "Customer Focus" attitude, and ability to work effectively with a wide range of constituencies in a diverse community.
- Excellent written and verbal communication skills, strong public speaking and presentation skills, and ability to effectively communicate change.
- Skilled in project management, problem-solving, analysis, follow-through, influence, and persuasion.
- Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking.
- Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
Requisition Number PT0703786S Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting Special Instructions to Applicants Applicant Instructions
Offer of employment is contingent on satisfactory completion of the University's verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week 40 Work Schedule Advertising Copy Full Time/Part Time Full Time Posted Date 02/24/2026 Close Date/Application Deadline Open Until Filled Yes Review Begins 03/03/2026 Tentative Start Date
Supplemental Questions
Required fields are indicated with an asterisk (*).
(Open Ended Question)
- Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
Yes
No
- Are you able to perform the essential functions of this position with or without reasonable accommodation?
Yes
No
Application Documents
Required Documents
Optional Documents
- Cover Letter/Letter of Application
C
Cleveland State University