Description

Objective

This position is responsible for developing the dealership’s standard jobs and repair options in a manner that promotes customer satisfactions, increased market share, and profitability.

Responsibilities

Primary Responsibilities:

• Analyze available data to create standard jobs and repair options. Identify standard job problems and causes. Determine corrective actions and provide recommendations to improve performance and efficiency
• Conduct audits to ensure we maintain proper repair scope and product offerings
• Interact with sales and product support personnel to promote high confidence, comfort, and utilization of standard jobs and repair options
• Discuss with product support sales reps, machine sales reps, technicians, and service management to identify their needs, promote utilization of standard jobs, repair options, and additional ways that this position can offer support

Supervisory Responsibilities:

• No formal responsibility for supervising others

Qualifications

Position Requirements

Required:

• High School Diploma or GED
• 2 or more years of experience in data analytics
• 3 or more years of experience with heavy equipment or related field (diesel engines, agriculture equipment, etc.)

Preferred:

• Associate or Bachelor’s Degree with a business related concentration
• 3 or more years of experience in data analytics
• 5 or more years of experience with heavy equipment or related field (diesel engines, agriculture equipment, etc.)

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Excellent mechanical aptitude
• Strong multitasking abilities, detail-oriented, and self-motivated
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization
• Proficient computer and data entry skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and the ability to learn Blue Bird/MacAllister/Michigan Cat systems
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship building and consistent demonstration of solid professional judgment
• Ability to work in a fast-paced environment
• Excellent communication skills, including verbal, written, and listening skills

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.