Title: Coordinator, Stadium Event Operations
Department: Stadium Operations
Reports to: Manager, Stadium Event Operations
Summary Description
The Coordinator, Stadium Event Operations plays a critical role in delivering world-class experiences at Huntington Bank Field. This position oversees the planning, coordination, and execution of both gameday operations and non-gameday special events, serving as Manager on Duty (MOD) for approximately 60% of all special events. The coordinator works cross-functionally with internal departments and external partners to ensure every event meets Cleveland Browns’ standards of excellence.
Essential Duties & Responsibilities
Event Logistics & Coordination
- Coordinate logistics for assigned Browns events, ensuring smooth execution in alignment with plans established by the Manager.
- Partner with Aramark, 24/7 Security, Housekeeping, and Guest Services to determine staffing requirements and scheduling for non-gameday special events.
- Collaborate with clients and partners to confirm event specifications, including space requirements, staffing levels, equipment, and materials.
- Assess and fulfill asset needs for special events, including furniture, walk-through metal detectors, A/V equipment, and signage.
- Develop and maintain Programming Diagrams for all event spaces, mapping placement of tables, chairs, equipment, and supplies.
- Assist with financial tracking and post-event settlement.
- Development and coordination of the building event calendar for private events, tours and football operations events.
Manager on Duty (MOD) – Special Events
- Serve as MOD for approximately 60% of all special events (gameday and non-gameday), providing on-site leadership and decision-making authority.
- Ensure all event spaces are properly set up, staffed, and equipped in accordance with approved event plans.
- Act as the primary point of contact for clients, partners, and stadium staff during assigned events.
Gameday Operations
- Support operations within a designated area of the stadium on gameday, assisting with setup and staff coordination.
- Escalate issues to the appropriate department leads and ensure the area remains guest-ready throughout the event.
- Serve as the Event Management lead in command post for gamedays and major events.
- Monitor and respond to fan text messages during gamedays and major events, addressing guest concerns and coordinating appropriate staff responses in a timely manner.
General & Administrative
- Support department colleagues across Stadium Operations functions as needed.
Perform additional duties as assigned by the Manager, Stadium Event Operations
Required Experience & Skills
Education & Experience
- Bachelor’s degree in Event Management, Sports Administration, Hospitality, Business, or a related field preferred; equivalent work experience will be considered.
- Preferred 1–2 years of experience in event management, venue operations, or a related field.
- Prior supervisory experience with a demonstrated ability to lead and motivate large, part-time or hourly teams.
Skills & Competencies
- Strong organizational skills with the ability to manage multiple events simultaneously and prioritize effectively in a fast-paced environment.
- Confident decision-maker who can work independently and respond quickly to dynamic, on-site situations.
- Clear understanding of departmental and organizational policies, procedures, and staff responsibilities.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook); comfortable with standard office technology including smartphones and photocopiers.
- Excellent verbal and written communication skills; ability to interact professionally with staff, clients, and partners at all levels.
Physical & Licensing Requirements
- Valid driver’s license with the legal ability to operate a passenger vehicle, golf cart, and forklift (Training available).
- Ability to walk, stand, and climb stairs and ramps for an entire shift (8–12 hours).
- Ability to lift, carry, and transport items in excess of 50 lbs.
- Ability to work flexible, irregular hours including nights, weekends, holidays, and special events as required.