Job Title: Tech Coordinator
Location: Onsite in Santa Monica (Mon-Thurs), Remote Fridays
Start Date: August 11th
Duration: 3 month contract
Compensation: $27–33/hr (W2)
We are seeking a highly organized and proactive Tech Coordinator to support and organize a remote dispersed team of tech associates.The team members are remotely distributed aross the country, and there is currently no dedicated manager or team lead to oversee daily operations.
In this role, you will act as the central point of coordination—ensuring smooth communication, timely handling of IT tickets, and managing some technical administrative tasks such as budget tracking and inventory management. You will work closely with the tech associates and serve as a peer leader to keep the team aligned and efficient.
Key Responsibilities
Coordinate daily activities of a remote tech support team
Monitor incoming IT support tickets to ensure prompt, fair, and efficient resolution (note: you will not directly resolve tickets)
Facilitate regular check-ins with tech associates to support their workflow and address any concerns
Manage and monitor tech support email inboxes, including vendor communications and invoice tracking
Track and log technology inventory, place orders as needed
Assist with managing and tracking the tech budget and expenditures
Provide regular updates on team performance and progress to management
Serve as a positive and assertive peer leader, driving team organization and accountability
Support the creation and maintenance of SOPs, logs, and processes (preferred but not required)
3 years experience in a similar role (Technical Project Coordinator, Tech Support Admin, Interim Tech Lead, Tech Coordinator, EA to CTO)
Experience overseeing or coordinating a remote tech support team
Proven ability to drive ticket resolution through effective follow-up and communication
Proficient with ServiceNow or similar ticketing software (ideal)
Strong Microsoft Office skills (Teams, Outlook, Excel, PowerPoint)
Comfortable working in a PC environment
Experience in corporate settings, preferably smaller companies where you wear multiple hats
Excellent problem-solving skills—both technical and interpersonal
Strong organizational skills with a positive, can-do attitude
Comfortable with ambiguity and able to take initiative without explicit direction
Assertive and confident communicator who can motivate and guide peers
Experience writing SOPs, creating logs, policies, or technical documentation