Coordinator, Quality & Performance Improvement - Quality & Safety Management, University Hospital

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

• The Quality and Performance Improvement (PI) Coordinator’s professional responsibilities within scope of practice:
  • Abides by and enforces all compliance requirements and policies and performs these responsibilities in an ethical manner consistent with the organization's values.
  • Adheres to hospital policies including confidentiality,
  • Works the assigned schedule and overtime as needed.
  • Enhances professional growth and development through participation in education programs.
  • Engages and fosters relationships with all levels of staff within (he organization; building strong relationships with team
  • members, faculty and customers.
  • Possesses superior time management skills with the ability to multi-task and prioritize, establish timelines and meet deadlines.
  • Ensures on-time completion of deliverables; highly organized and skilled at managing numerous details for multiple projects.
  • Showcases an open mind and spirit to continuous learning and research
  • Practices innovation in process improvement and exhibits passion in the belief of harm prevention and evidence-based practice
  • Maintains a spirit of optimism and conviction to speak up for quality and safety, showcasing constructive approaches to errors and system improvement opportunities
  • Advocates for the engagement of the family and patient.
  • Communicates and demonstrates appropriate customer relation skills with physicians, patients, families and co-workers
  • Maintains accurate, complete & confidential information utilized in the hospital Quality Assurance and Performance
  • Improvement program
  • Serves as a leader or member of various committees.
  • Advises organizational leaders, department heads in planning, monitoring and evaluation activities.
  • Applies knowledge of performance improvement tools to assist teams, helping to manage and propel team communications.
  • Provides education/information on Performance Improvement activities to various healthcare audiences on a regular basis.
  • Serves as a subject matter expert in the concepts of quality management, performance improvement, and patient/family engagement.
  • Possesses ability to accurately process detail-oriented work with advanced problem-solving skills, ability to think quickly and implement plans/structure for accomplishing work, remaining composed under pressure, working in a small, fast moving, and at times, intense environment.
  • Anticipates team needs and takes initiative to complete work before being asked.
  • Applies strategic planning to address large scale opportunities for improvement with transformational leadership.
  • Evaluates and analyzes complex data using statistical analysis to identify opportunities for improvement.
• Quality Management / Safety
  • Understands the principles of human factors and safety and applies them in performance improvement project designs.
  • Participates in root cause and system analysis of sentinel, adverse, or near miss occurrences to discern improvement opportunities, as needed.
  • Coordinates and promotes initiatives in alignment with the Joint Commission National Patient Safety Goals, reduction or elimination of patient harm, and evidence-based quality initiatives.
  • Assists the organization in identifying opportunities for improvement
  • Identifies opportunities for improvement in documentation and initiates improvement strategies.
  • Develops staff education related to quality and performance improvement initiatives.
• Quality Management /Performance Improvement
  • Recommends and uses effective methods to spread quality management and improvement knowledge materials/concepts, meaningful and relevant for organizational needs
  • Plans, collects, organizes and reports QA data for use in the PI program and in external and internal benchmarking programs according to the hospital’s Pl Plan
  • Prepares reports, attends, and presents committee meeting materials.
  • Assists the organization in identifying opportunities for improvement.
  • Coordinates and/or revises policies and procedures related to evidence-based compliance.
  • Facilitates PI activities.
  • Collaborates with clinical areas to ensure that care meets evidence-based standards.
  • Designs and facilitates revisions or builds in Cemer applications to support evidence-based care.
  • Participates in local, state and or national activities pertaining to evidence-based care.
  • Abstracts and enters data into web based software for the quality measures.
  • Validates data in the various programs as needed.
  • Facilitate Participates in activities to ensure that policies/measures, safe practices are being followed.
  • Conducts inter rater reliability audits for the program as indicated
  • Conducts Plan-Do-Study-Act (PDSA) cycles for small, rapid-cycle tests of change.
  • Lead performance improvement teams with the science of improvement concepts including lean principles.
  • Seek engagement of all staff, medical staff and residents in performance improvement initiatives.
  • Maintains current knowledge of Joint Commission/CMS standards, regulatory requirements
  • Collaborates in the development of departmental and organizational Pl dashboards_
• The Quality and Performance Improvement Coordinator communication responsibilities:
  • Communicates and uses appropriate customer relation skills with physicians, patients, families and healthcare team in person and via telephone.
  • Communicates relevant aspects of evidence-based standards and compliance to members of the health care team and medical staff committees.
  • Demonstrates excellent interpersonal verbal skills and writing skills.
• The Quality and Performance Improvement Coordinator documentation responsibilities:
  • Maintains accurate and complete records through documentation.
  • Advanced skills and working knowledge of Microsoft Word, Excel, and PowerPoint.
  • Use internet, email, databases, spreadsheets, word processing and presentation programs
• The Quality and Performance Improvement Coordinator citizenship responsibilities:
  • Accepts and completes all duties positively and without conflict.
  • Cooperates, helps others and improves the performance of the department.
  • Completes all mandatory unit, educational and hospital requirements.
  • Utilizes cost effective practices in performing all aspects of (he job.
  • Adheres to current Infection Control and Safety Standards.
• The Quality and Performance Improvement Coordinator responsibilities for providing age specific care:
  • This position is not age sensitive.
• Other duties as assigned/required
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

• Bachelor's Degree in nursing from an accredited institution as approved and accepted by the University of South Alabama and 5 years acute care nursing experience Required
• Formal project management and performance improvement training, such as lean six-sigma Required
• Master's Degree Preferred
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities

• Advanced data management skills preferred Advanced data management skills preferred

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.