Overview
A leading industrial services organization is seeking a detail-oriented Coordinator II to support parts and materials operations at an onsite distribution facility in the northern Mississippi area. This role plays a critical part in ensuring accurate order processing, responsive customer support, and timely delivery of materials to internal and external stakeholders. The ideal candidate thrives in a fast-paced, high-volume environment and brings strong organizational and communication skills.
Responsibilities
Review, analyze, process, and document parts requests accurately and efficiently in accordance with established standards
Process purchase orders from customers and internal teams
Research parts inquiries, including replacement items, obsolete or inactive parts, foreign materials, and externally sourced components
Prepare and process returned goods documentation, including credits and debits
Provide accurate and timely service to internal and external customers to ensure correct parts are delivered per request
Prepare and deliver customer quotes promptly and accurately
Identify, investigate, and resolve order discrepancies
Respond to customer inquiries via phone and email
Manage a high volume of inbound calls while maintaining accuracy across all assigned tasks
Support special projects and perform additional duties as needed
Required Skills
Two or more years of customer service experience in a high-call-volume environment
Proficiency with Microsoft Word, Excel, and Outlook in a professional setting
Ability to read, interpret, and understand technical drawings and specifications
Strong verbal and written communication skills
High attention to detail with the ability to manage multiple priorities simultaneously
Strong organizational skills and a proactive approach to problem solving
Preferred Qualifications
Prior experience supporting technical or industrial products
Familiarity with parts coordination, materials management, or supply chain operations
Background in a technical service or manufacturing environment
How to Apply
Qualified candidates are encouraged to submit their resume for confidential consideration. Applications will be reviewed on an ongoing basis, and only candidates selected for next steps will be contacted.