Coordinator of Student Services (Dale Medical Center)

Coordinator of Student Services (Dale Medical Center)

Salary

$48,578.00 Annually

Location

WCC - 1141 Wallace Drive, Dothan, AL

Job Type

Full-Time

Job Number

2025-2026:63

College/Division

WCC-501080-Student Admissions

Opening Date

07/22/2026

Closing Date

8/6/2026 2:00 PM Central

Campus Location

Wallace Community College

• Description
• Benefits
• Questions

Position Summary

Under the supervision of the Director of Enrollment Services/Registrar, the Coordinator of Student Services serves as the primary Student Services representative at the Wiregrass Center for Rural Healthcare at Dale Medical Center. The Coordinator provides comprehensive student support services throughout the student lifecycle, serving as the central point of contact for prospective, current, and graduating students attending programs at the Center. The Coordinator delivers high-quality customer service by coordinating admissions, enrollment, academic advising, registration, financial aid support, assessment and testing, career services, recruitment, retention initiatives, and student issue resolution. The position works collaboratively with Student Services and Health Science personnel on the main campus to ensure students at the Center receive equitable access to College services and resources.

POSTING DATE: JULY 22, 2026

SALARY: Based on education and experience commensurate with Salary Schedule C3 (range:$48,578- $97,216). Higher education could earn placement on a higher salary schedule.

ANTICIPATED START DATE: SEPTEMBER 1, 2026

The position will be based initially at the Wallace Campus in Dothan with a worksite location of Dale Medical Center.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

Essential Duties and Responsibilities

ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the ADA must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation.

Student Success and Student Support

• Serve as the primary point of contact for prospective, current, and graduating students.
• Promote student persistence, retention, and completion through proactive communication and follow-up.
• Coordinate new student orientation, onboarding, and initial enrollment activities for Center students.
• Assist students in navigating College policies, procedures, and available student support resources.
• Resolve routine student concerns and facilitate appropriate referrals when issues require specialized assistance.
• Coordinate with the Dean of Student Services regarding student complaints, behavioral concerns, and disciplinary matters in accordance with College policy.
• Maintain regular communication with campus departments to ensure continuity of student services.
• Assist with commencement preparation and graduation clearance processes for students assigned to the Center.

Admissions and Enrollment Services

• Provide information regarding academic programs offered at the Center.
• Assist prospective students through the admissions process.
• Process admissions documentation as authorized.
• Monitor application progress and communicate outstanding admission requirements.
• Assist students with documentation, transcripts, placement requirements, and enrollment documentation.
• Coordinate course registration and schedule adjustments in accordance with College procedures.
• Refer students to appropriate Enrollment Services staff when specialized assistance is required.
• Maintain student records and documentation in accordance with institutional policies.

Academic Advising and Registration

• Provide academic advising within established institutional guidelines.
• Assist students with course selection and registration.
• Monitor student enrollment status and assist students with schedule modifications.
• Refer students requiring specialized academic advising to appropriate faculty advisors or academic administrators.
• Refer students with documented disabilities to Disability Support Services.
• Provide information regarding academic policies, graduation requirements, and available student resources.

Financial Aid Support

• Provide general information regarding federal, state, institutional, and scholarship financial aid opportunities.
• Assist students with completion of financial aid documentation and scholarship applications.
• Monitor student progress through the financial aid process and communicate outstanding requirements.
• Refer students to Financial Aid staff regarding eligibility determinations, verification, satisfactory academic progress, and other specialized matters.
• Provide information regarding veteran educational benefits and connect students with appropriate College personnel.
• Assist Financial Aid staff with outreach and student communication efforts as assigned.

Assessment, Testing, and Career Services

• Coordinate assessment and placement testing services for students attending the Center.
• Administer approved assessments in accordance with College and testing vendor procedures, when certified.
• Provide information regarding career exploration resources, transfer opportunities, and workforce pathways.
• Coordinate referrals to Career Services and other student support resources.

Recruitment and Community Engagement

• Serve as the Student Services liaison for recruitment activities at the Center.
• Coordinate recruitment initiatives with the Office of Student Recruitment.
• Conduct outreach activities throughout the Centers service area to promote academic programs.
• Represent the College at recruitment events, community activities, healthcare events, and educational programs.
• Coordinate campus visits and informational sessions for prospective students and community partners.
• Develop and maintain positive relationships with local schools, healthcare partners, and community organizations.

Operations and Administrative Support

• Maintain accurate student records and confidential information in accordance with FERPA and College policies.
• Prepare reports and maintain documentation related to enrollment, student services activities, and outreach efforts.
• Coordinate daily student services operations at the Center.
• Monitor office supplies, instructional materials, and student resource availability.
• Assist with implementation of new student initiatives and special projects.
• Collaborate with Academic Affairs and Student Affairs personnel to ensure consistent delivery of services between the Center and the main campus.

Customer Service

• Deliver exceptional customer service to students, employees, healthcare partners, and the general public.
• Respond professionally to inquiries received in person, by telephone, email, and other communication methods.
• Foster a welcoming and student-centered environment that promotes student success and institutional excellence.

Required Knowledge, Skills, & Abilities

• Knowledge of admissions, registration, advising, financial aid, and student services functions.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently while managing a remote student services operation.
• Ability to establish effective working relationships with students, faculty, staff, and community partners.
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities.
• Ability to interpret and explain College policies and procedures.
• Proficiency with student information systems, Microsoft Office applications, and related technology.
• Ability to maintain confidential student records in compliance with FERPA.
• Strong problem-solving and conflict resolution skills.
• Ability to communicate effectively both orally and in writing.

Qualifications

• Bachelors degree from an accredited institution is required.
• Two years of full-time experience working with students in a secondary or postsecondary educational setting is required.
• Ability to work non-standard hours, including frequent after-hours activities during the week is required.
• Possess a current and valid drivers license with the ability frequently drive to events and activities at Dale Medical Center and to be insured through the Colleges insurance provider is required.

ADVISORY COMMITTEE: The President will appoint an Advisory and Interview Committee to include representatives of the College faculty and staff. This committee will employ appropriate procedures, including the review of application packets, interviews, and demonstration of competency, to determine which applicants are to be recommended to the President for further consideration. From all the applications received, an advisory committee will select the applicants to be interviewed.

Applicants must travel at their own expense for interviews that are conducted in person.

Application Procedures/Additional Information

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. A complete application packet must be received no later than 2:00 pm, Thursday, August 6, 2026. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. A complete application packet consists of:

• Completed Wallace Community College employment application
• Current Resume
• Cover letter describing specifically how your experience and qualifications meet the minimum requirements.
• Employment verification letter(s) verifying a minimum of two years of full-time experience working with students in a secondary or postsecondary educational setting. Letter(s) must include employment dates and job title and be on official letterhead with an authorized personnel signature. If an employment verification cannot be obtained, i.e. business is no longer in operation, an applicant may submit copies of appointment letters or contracts or pay stubs or W-2 forms to verify the minimum required two (2) years of experience.
• Appropriate transcript(s) identifying the applicant, institution, date degree conferred and verifying the applicant has received the minimum of a Bachelors degree. Transcripts may be unofficial for the application process but they must identify the applicant, institution, degree earned and the date the degree was conferred.(A copy of the diploma will not suffice). NOTE: If employed, official transcripts will be required at that time.

APPLICATIONS MUST BE FILED ONLINE AT:

www.wallace.edu/employment

IF AT ANY POINT YOU HAVE PROBLEMS COMPLETING YOUR APPLICATION, CONTACT THE HUMAN RESOURCES DEPARTMENT AT WALLACE COLLEGE (334-556-2519)

PLEASE NOTE:

• ALL APPLICATION MATERIALS MUST BE SCANNED. It is recommended that you have digital (such as pdf) copies of your cover letter, resume, employment verification documents (if applicable), ALL required transcripts, and any other document identified in the vacancy announcement ready when you begin the on-line application process. You will be given the opportunity to upload these during the process. If you need assistance scanning documents, please contact:

Human Resources

Monday - Thursday 7:30 am - 4:30 pm

Friday 7:30 am - 2:00 pm

334-556-2519

• WE DO NOT ACCEPT FAXED OR E-MAILED application materials.
• When you finish the steps to apply, you will receive an on-screen notice that you have successfully applied.HOWEVER, this notice does not mean your application materials are complete in accordance with the vacancy announcement. It is the responsibility of the applicant to ensure they have submitted all necessary application materials in accordance with the vacancy announcement.
• All correspondence with applicants regarding the Colleges search process will be sent via e-mail.

If you need technical assistance after reviewing the instructions, please contact:

NEOGOV Customer Service:

Monday-Friday

8:00 am - 5:00 pm PST

(855) 524-5627

In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from a criminal background check. Wallace Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employees eligibility to work in the United States as required by the Department of Homeland Security.

If you have a disability and require accommodations, please notify us at (334) 556-2519.

Wallace Community College is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System, including postsecondary institutions under the control of the Board of Trustees, that no person in Alabama shall, on the grounds of race, color, disability, sex, religion, creed, national origin, age, or other classification protected by Federal or State law, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Wallace Community College will make reasonable accommodations for qualified disabled applicants or employees.

The College reserves the right to withdraw this job announcement at any time prior to the awarding.

Sick Leave

All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teachers Retirement.

8 hours per month

(may accumulate an unlimited number)

Annual Leave

All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.

0-4 years 8 hours per month

5-9 years 10 hours per month

10-14 years 12 hours per month

15-19 years 14 hours per month

20+ 16 hours per month

(may accumulate up to 480 hours)

Personal Leave

All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.

Unused Personal Leave converts to sick leave if not used.

(converts to sick leave at the end of August each year if not used)

Professional Leave

Up to 10 days a year of professional development leave with pay may be granted by the President.

Holidays

New Years Day

Martin Luther King/Robert E. Lee Birthday

National Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Day after Thanksgiving Day

Christmas Eve

Christmas Day

16 (5 locally assigned)

Contracted Work Days

260

Retirement

The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit The Retirement Systems of Alabama. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers Retirement System of Alabama.

Tier I - Pays 7.50% monthly. State matches 14.57% (effective 10/01/25)

Tier II - Pays 6.20% monthly. State matches 13.61% (effective 10/01/25)

Law Enforcement Officers:

Tier I-Pays 8.50% monthly. State matches 14.57% (effective 10/01/25)

Tier II- Pays 7.20% monthly. State matches 13.61% (effective 10/01/25)

Health Insurance

PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit http://www.rsa-al.gov/index.php/members/peehip

Premium amounts:

• Single $ 30
• Family (without Spouse but with dependents) $ 207
• Employee + Spouse (no dependents) $ 282
• Family (with Spouse and dependents*) $ 307
• Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.

Tobacco Usage Premium

• Member $ 50
• Spouse $ 50

The tobacco premium applies only to the PEEHIP Hospital Medical and VIVA Health plans. Refer to the Wellness Program section to learn how you and/or your spouse can receive the non-tobacco user discount.

Wellness Premium

• Member $ 50
• Spouse $ 50

The wellness premium applies only to the Blue Cross Blue Shield Hospital Medical Group #14000 plan for non-Medicare eligible active and retired members, non-Medicare-eligible members on LOA or COBRA, and non-Medicare-eligible spouses on active or retired contracts. Refer to the Wellness Program section to learn how you and/or your spouse can receive a wellness premium waiver.

If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.

Optional Coverage Plan Premiums

• Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
• Dental Single $ 38 Dental Family $ 50

Institution matches $800 monthly (effective 10/01/17).

Duty Hours

(hours vary by campus and needs of the student)

Tuition Assistance

This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.

Employees/Dependents at two-year colleges:

• 1/3 waived after 1st year
• 2/3 waived after 2nd year
• 3/3 waived after 3rd year

Note: Employee is vested after 10 years in Retirement System. Additional information regarding retirement may be obtained from the Retirement System Web site at www.rsa.al.gov.

01

Do you have the ability to work non-standard hours, specifically evenings and weekends?

• Yes
• No

02

Do you possess a current and valid driver's license with the ability to drive and frequently travel to attend events and activities?

Required Question

Employer ACCS

Website 1