Alliance/Partner Management, Analysis Skills, Business Services, Case Management, Coaching, Communication Skills, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Collection, Data Management, Data Quality, Demand Forecasting/Planning, Depth Perception, Educational Administration, English Language, Establish Priorities, Family Educational Rights and Privacy Act (FERPA), Financial Aid, Financial Reporting, High School Diploma, Higher Education, Illustrating Ability, Information Technology & Information Systems, Interpersonal Skills, Leadership, Legal, Mail Processing, Maintain Compliance, Marketing, Multilingual, Organizational Skills, People Management, Performance Management, Physical Demands, Presentation Software, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Regulations, Regulatory Compliance, Reporting Skills, Schedule Development, Secondary School, Service Delivery, Software Administration, Spanish Language, Spreadsheets, Staff Training, Standard Operating Procedures (SOP), Standards Development, Student Services, Team Player, Time Management, Training/Teaching, United States Citizen, University/School Policies, Word Processing, Writing Skills
Posting Details
Position Information
Classification Title Job Title Coordinator of Enrollment Services FLSA Exempt Location Main Campus Position Length Full-Time
Position Summary Information
Job Summary
The Coordinator of Enrollment Services oversees the Enrollment Navigator team and manages enrollment initiatives that support prospects from application through enrollment. This position collaborates with Financial Aid, Admissions and Records, High School Programs, Workforce Training and Continuing Education, school districts, academic departments, and community partners to promote a college-going culture and strengthen recruitment and enrollment efforts, particularly for high school senior graduates and new student populations. This role provides personalized student support through a case management approach, tracks enrollment data and trends, coordinates orientation programs, and ensures compliance with FERPA and institutional policies while delivering high-quality customer service
Essential Duties and Responsibilities
Categories below constitute the expectations for the adjunct faculty member. These responsibilities will be assessed utilizing student evaluations, classroom observations and the supervisor's formative and summative evaluations.
- Creates standard operating procedures and trains College Enrollment Navigators in providing information and assistance to prospective applicants regarding the enrollment process and procedures.
- Coordinate Advising training for Enrollment Navigators for a particular caseload and assist new students with Texas Success Initiative placement, registration, and transfer opportunities as needed in person, over the phone, or online
- Manage the day-to-day operations of the office and ensure Enrollment Navigator's schedules meet required business needs. Reviews peak times to reorganize schedules to meet demand.
- Works with the Office of Financial Aid to schedule trainings for the College Enrollment Navigators to aid new students on the financial aid application and submission of proper documentation utilizing the Self-Service platform.
- Maintains and evaluates the CRM reports to increase the matriculation of applicants to enrolled students.
- Works collaboratively with the Coordinator of Student Success to transition enrolled new students after the census day of each term to introduce the students to their new Student Success Coach.
- Develop partnerships with every area of the College to ensure College Enrollment Navigators accurately inform students regarding college support services, resources, Transfer opportunities, and curricular and co curricular offerings.
- Works collaboratively with the Marketing department to create printed/web/digital materials related to the enrollment process.
- Establishes and maintains relationships with academic, career, and technical program directors and department chairs to support and maintain current program expectations and knowledge of all degree and certificate programs.
- Coordinates tours and other events to bring prospective applicants to the campus.
- Coordinates communication with prospective applicants, including phone calls, emails and mailings
- Coordinates services for Welcome Center walk-in customers and provides advanced triage support for the areas of Enrollment Services, Student Business Services, Student Success Services, Veterans Success Center, and Testing Center.
- Utilize the College's Customer Relationship Management (CRM) system and Student Information System (SIS) to track, update, and manage applicant data.
- Hires, trains, and supervises student staff; develops staffing schedules to ensure consistent, high-level customer service.
- High visibility and level of interaction, responsible for projecting the primary College image to the public and often being the first point of contact for visitors.
- Communicates effectively and professionally with students, internal departments, and external entities to resolve difficult and complex customer issues, investigates customer service complaints, and assists with or coordinates their resolutions.
- Prepares recurring and ad-hoc reports to analyze and pro-actively improve services and training; develop innovative ways to implement strategies to address, maintain, or improve performance.
- Participates in professional development activities; create and maintain training materials and may conduct training for staff and new employees.
- Utilizes advanced system software to troubleshoot customer problems, log customer information for reporting and resolution purposes.
- Develops and coordinates informative and inspiring traditional and online orientation programs for new and transfer students and their families.
- Collaborates with College departments to ensure accurate delivery of information in orientation sessions.
- Assists with commencement exercises.
- Assists with the development, implementation, and monitoring of related policies and procedures in collaboration with the College Student Services functional area.
- Assists with the process of systematic review and evaluation of the Enrollment Advising in collaboration with the Associate Vice President of Student Services area per the model adopted by the College, including the development and monitoring of outcomes and plans of action for improvement based on the assessment of those outcomes and plans.
- Maintain accountability for meeting FERPA and other relevant federal, state, and College's student records directives and procedures.
- Remains up to date on the state, federal, and college rules, policies, and procedures; guides Enrollment Navigator and student employee staff on the rule, policy, or procedure interpretations.
- Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite.
- Completes duties and responsibilities in compliance with college standards, policies, and guidelines.
- Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
- Completes all required trainings and professional development sessions sponsored by Texas Southmost College (TSC).
- Supports the values and institutional goals as defined in the College's Strategic Plan.
- Working hours may include evenings, holidays or weekends depending on deadline requirements and special events.
- Serves on committees as appropriate and as appointed by supervisor.
- Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty and community.
- Performs other duties as assigned.
Required Knowledge and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- A strong commitment to the mission of the community college.
- Demonstrated excellent communication, interpersonal and leadership skills; ability to work independently with little direction.
- Demonstrated organizational skills in handling, directing and prioritizing multiple and complex assignments/projects and maintaining records.
- Demonstrated knowledge of the admissions and records processes for new, returning and transfer students.
- Ability to establish and maintain positive and effective working relationships with students, College employees and the public.
- Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management, public groups, and/or boards of directors.
- Ability to respond to common inquires or complaints from customers, regulatory agencies, or members of the business community.
- Proficiency using e-tools in the delivery of advising services.
- Ability to perform in excel in a high-tech all-digital environment.
- Excellent customer service skills and interpersonal skills.
- Ability to handle sensitive and extensive confidential data.
- Problem solving skills and ability to lead, instruct, handle a large variety of details and to work with all levels of organization.
- Experience of working effectively in a team environment with a customer service focus.
- Excellent oral and written communication skills.
- Proficiency with use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.
Required Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education required.
- Bachelor's degree from an accredited college or university with two (2) years of experience in admissions, advising, recruitment or marketing in higher education, OR an Associate's degree from an accredited college or university with three (3) years of experience working in admissions, advising, recruitment or marketing in higher education.
- Bilingual in English-Spanish.
Preferred Education and Experience
- Master's degree from an accredited college or university with two (2) years of experience in admissions, advising, recruitment or marketing in higher education.
Certificates and Licensures
None required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
Disclaimer:
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Are you able to perform these essential job functions with or without reasonable accommodation?
Yes
With Accommodations
Texas Southmost College does not discriminate on the basis of race, color, sex, national origin, religion, gender, disability, age or military status in its programs and activities and provides equal access to services and other programs at the college.
Posting Detail Information
Posting Number 2026088TSC Open Date 06/04/2026 Close Date Open Until Filled Yes Special Instructions Summary
Transcripts (unofficial) are required to be attached to applications for all positions with an educational requirement (Faculty/Staff/Administrative).
Your application is not considered complete until all required documents have been attached.
Attachments must be in PDF or Microsoft Word format and must be no larger than 2 MB.
You will not be able to attach documents after your application has been submitted.
Please Note: Official transcripts are only required if recommended for hire. Please Note: Official transcripts are only required if recommended for hire.
Official transcripts shall be sent directly from the issuing institution to the College District's Office of Human Resources and must include documentation of all credit earned, including the education requirements that specifically qualifies the applicant for the position. The address to send all transcripts is:
Texas Southmost College
Office of Human Resources
80 Fort Brown, Tandy 105
Brownsville, Texas 78520
For eTranscripts please use email address: employee.records@tsc.edu
The College District recognizes equivalent credits and degrees earned from foreign universities. The equivalency shall be determined by translation and evaluation from a member of the National Association of Credential Evaluation Services (NACES). For more information please visit: www.naces.org.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Curriculum Vitae/Resume
- Cover Letter
- Transcripts
Optional Documents
- Letter of Recommendation 1
- Certificates and Licensures
- Transcript 2