Coordinator of Development Administration and Marketing and Communications

Description

DEPARTMENT: Development

POSITION TITLE: Coordinator of Development Administration, Marketing and Communications

SUPERVISORS: Director of Development and Director of Marketing and Communications

STATUS: Regular Full-time; Non-Exempt

PAY: DOE ($33.00 - $36.06/hour)

Job Summary

The coordinator plays an integral role in the Northwest Division's Development Administration and Marketing and Communication efforts. The person in this position will provide support and project management for the Directors of Development Administration and Marketing and Communications to ensure the departments' success. The person manages the smooth operations of all development administration and marketing and communications initiatives, essential office procedures and assisting the Development Administration and Marketing and Communications Directors in a professional manner. This person will plan and implement marketing efforts, advisory network needs, donor stewardship activities, data maintenance, event support and project management tasks. This person will work effectively with divisional staff, corps officers, program directors, donors, allied professional groups, and vendors to make sure that all activities are executed accurately, in a timely manner and on budget. This person will collaborate with the development administration and donor relations teams as well as work independently building and leading systems and processes that serve as underpinnings of the two teams

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential Duties and Responsibilities

• Manage development administration and marketing and communications project management tracking systems, communication schedules and logistics
• Steward development administration donors by providing membership services, answering general questions and managing annual broad-based donor efforts
• Support Development Administration Directors in their efforts to actively identify donor prospects and proactively reach out to potential supporters
• Monitor relationships with direct marketing vendors to ensure quality of service, deployment of communications plans and timely fulfillment
• Maintain analytics, strategy and creative aspects for all development administration and marketing and communication initiatives while keeping to deadlines
• Project manage all conferences, presentations and seminars including coordinating arrangements and logistics as well as serving as on-site support. Will involve evening and weekend commitments
• Manage development and marketing and communications budgets to ensure resources are used wisely and budget parameters are not exceeded
• Prepare monthly development administration and marketing and communications activity reports based on approved completed gift reports and provide reports at DHQ and THQ levels
• Review and post development administration gifts from Gift Management System to Portfolio System
• Monitor advertising and print billing process including billing accuracy
• Code and process invoices for payment
• Assist with pulling reports for donor relations and gift planning and analyzing donor lists. Create queries and reports as well as maintain organized and efficient electronic and paper files
• Create and optimize mass email communications / newsletters. Develop solutions for troubleshooting technical issues
• Crosstrain in duties of other development department personnel
• Answer and process incoming inquiries from internal and external sources
• Maintain inventory of development administration and marketing and communications materials - order as required and fulfill new requests
• Support marketing and communications content activities including managing content calendar, assisting with photo and video content requests, scheduling appointments and logistics, identifying clients and managing publicity releases
• Create, edit and proof-read select materials for internal and external audiences as well as distribute content via mail, e-mail, web and social media
• Manage elements of media relations activities including conducting research, managing media distribution lists, monitoring media activity and distributing media reports
• Monitor, respond or refer general inquiries from the Development contact email
• Oversee direct marketing finances by overseeing budgets per unit, processing invoices, and reconciling with Finance
• Drive to events, meetings and on other work-related tasks, as needed or assigned
• Perform other work-related tasks as assigned.

Knowledge, Skills, and Abilities Required

• Embraces, supports and reflects well on The Salvation Army's mission and values through one's professional responsibilities and behavior at all times
• Bachelor's degree or comparable experience, plus a minimum of three years of experience in an office role with a proven track record of improving relationships
• Effective interpersonal, conversational and presentation skills, demonstrating emotional intelligence, situational awareness and positive writing abilities
• Team player, able to check ego at the door, with an ability to collaborate effectively with officers, staff and volunteers for successful achievement of position and department goals
• Ability to work independently in a fast-paced environment. Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace. Must keep good documentation through contact reports and activity tracking, using the Portfolio database according to Salvation Army protocols
• Demonstrates goal-orientation, with a drive to achieve agreed upon goals within agreed upon timeframes
• Maintains accurate and well-organized records and ensures confidentiality of all department records and files
• Performs other development duties as requested
• Proven project and event management skills
• Strong customer service and interpersonal skills
• High level of accuracy and thoroughness
• Strong communication skills (written, verbal, and graphic)
• Ability to meet deadlines
• Ability to work with a broad audience, including but not limited to: TSA officers and staff, Advisory Board Committee members, non-profit, government, and corporate groups
• Ability to work professionally with sensitive or confidential information

Relevant Experience

• Demonstrates familiarity with fundraising, marketing, communications, event management and community relations principles
• Minimum three years office experience
• Three years' experience in the effective use of software programs to design and produce marketing materials, track, and analyze results
• Two years of experience providing sales and marketing support
• Experience in Donor Relations and Gift Planning - financial, legal or business desired
• Valid Washington driver license and the ability to meet the driving standards of the Salvation Amry driving criteria including but not limited to:
• A clean driving record.
• No current suspensions or revocations
• At least 21 years of age

Software-Related Skills

• Microsoft Word, Excel, and PowerPoint required
• Working knowledge of content management systems and the ability to post updates and changes to existing webpage
• Working knowledge of integrated database applications and ability to use new software programs with basic training

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 25 lbs. (usually file boxes)
• Ability to access and produce information from a computer
• Ability to understand written information
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 25 lbs. (usually file boxes)
• Ability to access and produce information from a computer
• Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.