Coordinator, Military Veterans Affairs

Coordinator, Military Veterans Affairs

Salary

$33,049.00 - $44,065.00 Annually

Location

Florence, Alabama

Job Type

Staff

Division

Student Affairs

Department

ROAR Access Center

Opening Date

05/12/2026

FLSA

Exempt

• Description
• Benefits
• Questions

Job openings are posted for a minimum of seven days. This job may be removed from posting boards and filled any time after the minimum posting period has ended. The posted salary and/or position title may be adjusted dependent on the successful candidates education, experience, and unique qualifications as they relate to the position. Sponsorship is not available for any staff positions and unless otherwise indicated within the posting information, is not available for most faculty positions.

Description

This position serves as the School Certifying Official in educational matters related to the Veterans Administration (VA) and ensures all university processes align with VA requirements. This position is responsible for assisting veterans and their dependents with academic direction, VA benefit utilization, as well as serving as a liaison between the University and the veterans and military community, including promoting university services to veterans throughout the campus community as well as reaching out to recruit veterans in the greater surrounding areas. The essential functions of this position are the processing of documents for prospective and currently enrolled students who are veterans or other qualified beneficiaries. Other duties include confidential record keeping, budgeting, collaborating with military students and the Student Veterans of America registered student organization while supervising the Military Veterans Affairs center. This position oversees all duties related to the successful processing and direction of military students, veterans, and dependents from registration to graduation. Sponsorship is not available for this position.

Essential Job Duties

• Direct, develop, and coordinate strategies/programs to assist with the education and development of US service members, veterans, dependents, and survivors;

• Oversee the implementation of a comprehensive education and development center, including methods to be followed, resources to be allocated, and the mechanism for its regular evaluation and reporting;

• Work closely with the US Department of Veterans Affairs (VA), State Veterans Affairs, and other university departments/offices regarding the availability of resources and opportunities to assist veterans in education and civilian career advancement;

• Foster and support a user-friendly environment for veterans, service members, dependents, survivors, and their families, as well as provide assistance in the location of financial, cultural, and social support services;

• Responsible for budget oversight and acting as cost center head for the centers overall budget;

• Responsible for implementation and assessment of programs that increase veteran enrollment, retention, and graduation;

• Establish and implement short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures;

• Monitor and evaluate programmatic/operational effectiveness as well as effect changes required for improvement;

• Develop and recommend policies to university leadership in support of student veterans, service members, dependents, and their survivors;

• Develop and maintain university military veterans, service members, and dependent and survivor alumni information and relations;

• Develop and implement programming to increase awareness of veterans concerns and challenges (both on- and off-campus and how they relate to higher education) as well as increase the visibility and awareness of military and veteran-related holidays;

• Perform all VA Certifying Official duties;

• Perform a variety of technical duties to ensure eligible students receive available veteran benefits/educational services, including:

• Evaluate military experience and advise student applicants on veterans educational benefits;

• Communicate program regulations and policies;

• Provide assistance and information in person and on the telephone regarding various GI Bill programs;

• Serve as a resource to students, faculty, staff, and the public regarding veteran-related educational functions;

• Process changes in enrollment status for adds, drops, and schedule changes;

• Monitor and follow-up on student enrollment petitions, withdrawals, grade changes, degree/enrollment verifications, and academic probation and suspension to ensure VA procedures and requirements are met;

• Review documents to confirm students meet University course, enrollment, major, degree, certificate, GPA, residency, program, and service requirements;

• Assist students applying for programs, services, and benefits including veterans and dependents;

• Assist students to establish and meet educational goals;

• Refer students to university programs and services;

• Determine qualification for tuition assistance for qualified veterans and process military tuition requests for assistance;

• Distribute and monitor VA-funded payments to students, provide assistance with resolving tuition payment and discrepancy issues, and investigate delays and clarification of payments;

• Respond to inquiries and provide detailed and technical information concerning related standards, requirements, practices, policies and procedures;

• Submit reports to the VA;

• Communicate with academic advisors to ensure accuracy of academic plans and advise students regarding individual education plans;

• Review student study programs and unit certification to ensure compliance with established requirements;

• Certify the educational plans of students accurately to ensure receipt of benefits for applicable course work and compliance with applicable VA/university policies;

• Coordinate concurrent enrollment with other colleges;

• Prepare documentation for "early- outs" through the VA office;

• Maintain current knowledge of VA and other applicable policies, procedures, and regulations;

• Prepare for and assist with VA audits as directed;

• Notify students of changes in applicable policies, procedures, and regulations, as needed, as well as implement and report changes in student status and VA services;

• Communicate with students, university personnel, and various outside agencies to exchange information and resolve issues or concerns;

• Serve as a liaison between the university, students, and the Department of Veterans Affairs;

• Compile information, prepare, and maintain records and reports related to students, veterans, dependents, degrees, certificates, benefits, Veterans Affairs (VA), and assigned activities;

• Assist with continuous improvement efforts in the office regarding recruitment and retention of students;

• Attend veterans meetings and participate in local and federal workshops and committees as assigned;

• Assume full supervisory responsibility for student employees, in training, evaluation, and making or recommending employment decisions;

• Prepare and distribute a variety of correspondence;

• Perform all other duties as assigned.

ADDITIONAL DUTIES:

To be determined.

Minimum Qualifications

• Bachelors degree, required;
• Masters degree, preferred;
• Experience working with university military units required;
• Knowledge of and experience with Banner is preferred;
• Veteran status with at least five years of prior military service is preferred;
• Knowledge of student advising practices for student organizations is preferred.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

None

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate effectively with a varied array of students, faculty, staff, administrators, parents, visitors, vendors, and the community at large;
• Working knowledge of general office practices and procedures;
• Ability to work with minimum supervision;
• Ability to communicate effectively verbally and in writing;
• Knowledge of data processing as it relates to personal computer applications;
• Ability to interact effectively with students who are veterans;
• Knowledge of military and veteran educational benefits, specifically the GI Bill, Tuition Assistance, and Alabama GI Scholarship;
• Interpersonal, written, and verbal communication skills;
• Excellent decision-making and time management skills;
• Willingness and ability to travel to conferences and assist in recruitment of prospective students.

Special Instructions to Applicants

Applicants must upload a cover letter and resume at the time of application as well as provide contact information for at least three professional references. For questions, please email employment@una.edu or call 256.765.4291 and select option #2. Selecting an option other than #2 will result in a delayed response.

UNA is an equal opportunity employer. We seek a wide range of applicants for our positions so that our core values will be affirmed.

Staff Benefit Summary - For more details regarding each benefit listed below, please visit the HR website at https://www.una.edu/humanresources/benefits or click on the links below. The benefits premiums listed below are effective March 1, 2026.

Health Insurance

UNA has a fully-insured group health insurance program with Blue Cross/Blue Shield of Alabama, which includes medical, prescription drug, vision, psychiatric, and substance abuse benefits for full-time university employees, and their eligible dependents. The University covers the full individual premium for eligible employees.

Blue Cross Blue Shield of Alabama Health/Vision/RX Monthly Premiums

Tier Employee Cost UNA Cost Total Premium

Employee $0.00 $728.36 $728.36

+Child(ren) $423.42 $778.36 $1,201.78

+Spouse $678.36 $778.36 $1,456.72

+Spouse & Child(ren) $786.88 $778.36 $1,565.24

Dental Insurance

UNA also provides dental coverage through Blue Cross/Blue Shield of Alabama. The University covers the full individual premium for eligible employees.

Blue Cross Blue Shield of Alabama Dental Monthly Premiums

Tier Employee Cost UNA Cost Total Premium

Employee $0.00 $29.61 $29.61

Family $39.07 $29.61 $68.68

Life Insurance

UNA provides all eligible employees with basic life insurance at no cost to the employee. The basic life coverage level is 1.5 times the covered employees annual base salary with a maximum benefit of $400,000. Included with your basic life coverage is Accidental Death and Dismemberment coverage at 3 times the covered employees annual salary. The provider for this coverage is Symetra. As a member of the Teachers Retirement System of Alabama (TRS), eligible employees have life benefits available through the TRS. Also, for eligible active employees, a death benefit of the payment of accrued sick leave is paid to the employees beneficiary by the University.

Long-Term Disability Insurance

This coverage provides benefits after a 90-day period of disability. The monthly benefit is 60% of the covered employees monthly base salary not to exceed $10,000 per month. The cost for this benefit is paid in full by the University for eligible employees and the provider for this coverage is Symetra.

Retirement Plans

The Teachers Retirement System of Alabama (TRS) is a defined benefit plan in which participation is mandatory for eligible employees. Eligible employees are categorized by the TRS as Tier I or Tier II members.

Rates below are effective as of October 1, 2025

• Tier I Employee contribution rate is 7.5% for regular employees and 8.5% for law enforcement employees.
• Tier II Employee contribution rate is 6.2% for regular employees and 7.0% for law enforcement employees.

Voluntary TIAA-Cref 403(b) Plan this retirement plan is a voluntary, supplemental, deferred compensation plan.

Voluntary RSA-1 457 Plan this plan is a voluntary, supplemental, deferred compensation plan offered by the Retirement Systems of Alabama.

Supplemental (Voluntary) Benefits

The University provide a $6.00 per month credit to eligible employees to offset the cost(s) for supplemental, voluntary benefits. All full-time regular employees are eligible for this benefit on the first day of the month following the completion of 90 days of employment.

• Flexible Spending Accounts HealthEquity
• Cancer Insurance Allstate
• Short-Term Disability Insurance Fort Dearborn Life
• Life Insurance Symetra
• Accident Coverage Symetra
• Critical Illness Insurance Symetra
• Hospital Indemnity Coverage Symetra
• Vision Insurance Vision Blue by VSP
• Air Evac Lifeteam
• Long-Term Care Insurance LTCi Plans

Remission of Tuition and Fees

UNA provides remission of tuition to eligible employees and to their spouses and qualified dependent children.

Paid Time Off

Annual Leave Annual leave is accrued for each hour worked. During the first 2 years of employment, the accrual is 10 workdays. After completion of 2 years of continuous service, eligible employees are entitled to 12 days of annual leave and, for each additional year of service, annual leave is increased by one day per year to a maximum of 20 days after 10 years.

Sick Leave Full-time regular staff members are entitled to 96 work hours (12 workdays) of sick leave each year at the employees regular rate of pay regardless of length of service.

Paid Holidays Full-time, regular staff employees are eligible for paid holidays.

Miscellaneous Benefits

• University ID Card (Mane Card)
• Athletic Ticket Discounts
• University Bookstore Discount
• Free Parking
• Credit Union Membership
• Kilby Laboratory School
• Employee Wellness Center
• Employee Wellness Program
• Faculty/Staff Meal Plan
• Travel Assistance
• Identity Theft Assistance
• Mental & Emotional Health Benefits
• Terminal Degree Assistance Program

01

Do you have a bachelors degree?

• No
• Yes

02

Do you have a masters degree?

• No
• Yes

03

Do you have experience working with university military units?

• No
• Yes, working experience
• Yes, student experience (student worker/veteran student, etc.)

04

Do you have knowledge of and experience with Banner or a similar ERP system?

• No
• Yes, with Banner
• Yes, with a similar ERP system

05

Do you have veteran status with at least five years of prior military service?

• No, neither.
• Yes, I have veteran status with less than five years of prior military service.
• Yes, I have veteran status with five or more years of prior military service.

06

Do you have knowledge of student advising practices for student organizations?

• No
• Yes

Required Question

Employer University of North Alabama

Division Student Affairs Address UNA Box 5023

Guillot University Center

Florence, Alabama, 35632

Website https://www.una.edu/studentaffairs/