Billing, Car Rentals, Computer Systems, Credit Risk, Credit and Collections, Customer Support/Service, Develop and Maintain Customers, Equipment Maintenance/Repair, Equipment Rentals, Field Sales, Fleet Management, Heavy Equipment/Vehicles, Inside Sales, Organizational Skills, Problem Solving Skills, Rentals, Safety/Work Safety, Sales, Track Customer Issues, Vehicle Fleets
Coordinator - Inside Sales Heavy Equip Rental
Location: Novi, MI, United States
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Description
Objective
Position serves as primary coordinator of equipment rentals and sales; handling phone in and walk in customers while maintaining customer records. Creates and delivers rental invoices and agreements; assists stakeholders in the processing, scheduling and coordination of rental orders and invoices.
Responsibilities
- Develop and maintain customer base, assisting all call-in and walk in customers quickly and efficiently. Provide phone coverage for equipment rentals, sales, transportation and services.
- Set up and maintain machine and customer history and procedure billings in computer system.
- Create, review, quote and maintain all rental invoices and agreements with accuracy and timeliness; ensure all necessary details are provided and agreement terms are clear to both customer and company.
- Assists outside sales representatives, customers and fleet management in the processing of rental orders; scheduling and coordinating fleet resources in cooperation with sales and service departments to meet customer expectations.
- Develops high output rental and sales of machinery.
- Conveys the highest quality customer service to all buyers and clients.
- Works with other sales coordinators, branch managers, dispatchers and shops to ensure the completeness of all paperwork and contractual agreements.
- Maintains a safety conscious work environment both inside and outside of the store.
- Coordinates with credit department on customer credit worthiness and account collections.
- Accurately maintains all equipment and attachment inventories.
Qualifications
- High School education required, college degree preferred.
- 2-3 years rental industry or sales experience.
- Excellent planning and problem solving expertise.
- Highly motivated with excellent self management capabilities.
- Strong customer service skills and a thorough understanding of Price, Quality and Turnaround principles
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.
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MacAllister Machinery Company Inc
MacAllister Machinery Co is the Caterpillar dealership for 68 of the 92 counties in Indiana with 16 locations across the state. Founded in 1945, we are a family owned company that offers a variety of products and services to meet our customers’ needs. Our company values focus on meeting the needs of both our customers as well as our employees, making MacAllister an excellent place to work.
MacAllister Machinery is proud to be a drug free, equal opportunity employer.
1,500 to 1,999 employees
https://www.macallister.com/