Coordinator, Information

Announcement

Details

Open Date 05/13/2026 Requisition Number PRN45043B Job Title Coordinator, Information Working Title Outreach Coordinator Career Progression Track D Track Level FLSA Code Administrative Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary

Typically, Monday Friday, 8:00am 5:00pm

VP Area President Department 00307 - Housing Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 50000 to 54000 Close Date 07/01/2026 Priority Review Date (Note - Posting may close at any time) 06/01/2026 Job Summary

Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing exceptional academic and co-curricular experience for students and the University community. The U is a PAC-12 institution with over 33,000 students. Housing & Dining Programs (HDP) is home to over 5,000 students who live in a mix of historic and new construction, totaling 22 co-ed residence halls and 10 apartment buildings.

HDP continues to grow, with a 1,500-bed residence hall currently under construction on lower campus, slated to open in fall 2026. The University Housing Campus Master Plan calls for continued growth and construction to meet housing demand, with a stated goal of adding 5,000 beds over the next five years.

Reporting to the Assistant Director of Occupancy Management, the Housing Outreach Coordinator plays a key role in supporting communication and customer service operations within Housing & Dining Programs (HDP). This position manages the departments primary communication channels, including phone and email, and leads the development and delivery of outbound communications to students and families.

The role is responsible for ensuring clear, accurate, and consistent messaging across all stages of the housing experience, while providing high-quality support for complex or escalated inquiries. The Housing Outreach Coordinator works closely with teams across HDP and campus partners to assist students navigating housing processes such as applications, assignments, changes, and special requests.

This position contributes to a positive and responsive student experience by supporting high-volume communication cycles, maintaining messaging consistency, and identifying opportunities to improve communication and service delivery.

Auxiliary Services is composed of over 20 departments and is focused on supporting student well-being and success, with the goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students can participate in the creation of campus culture, working collaboratively alongside professional staff, student leaders, and academic partners.

Responsibilities

Communications & Outreach

• Plan, coordinate, and execute outbound communication campaigns to students and families (e.g., housing deadlines, room selection, cancellations, billing, and key processes)
• Draft, review, and send communications from the main Housing & Dining Programs email account, ensuring accuracy, clarity, and consistency in messaging
• Manage communication timelines to support timely delivery of high-impact messages
• Tailor messaging for multiple audiences, including students, parents, and families
• Ensure consistency and accuracy in outbound communications by applying approved messaging and housing policy guidance
• Identify common questions and communication gaps and recommend updates to improve messaging effectiveness

Customer Service & Escalation Support

• Monitor and respond to inquiries through HDPs primary communication channels, including phones and the main email inbox, with a focus on complex or sensitive inquiries
• Ensure accurate, consistent responses and serve as a point of contact for escalated or sensitive inquiries requiring discretion and policy interpretation
• Route inquiries appropriately and collaborate with internal partners to support timely resolution
• Model exceptional customer service aligned with University of Utah and HDP values
• Identify recurring concerns and share observations to support service improvements

Administrative & Operational Support

• Maintain accurate electronic and paper records in compliance with FERPA and confidentiality standards
• Support administrative processes related to housing communications and service operations
• Assist with tracking communication activity and recurring inquiry themes to support operational awareness
• Maintain internal documentation and shared communication resources as needed
• Maintain a strong working knowledge of housing policies, procedures, and timelines to ensure accurate messaging
• Collaborate with internal partners (e.g., Accounting, Residential Life, Living Learning Communities, Dining) to ensure alignment in communications and referrals

Other

• Serve on departmental and/or campus committees.
• Other duties as assigned.

Work Environment

• This position requires a consistent in-person presence on campus with a standard MondayFriday schedule from 8:00 a.m. to 5:00 p.m., and occasional flexibility during peak operational periods.

Background Check

• A successful background check is required before a formal offer of employment can be made for this position.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelors degree in a related field or equivalency (one year of education can be substituted for two years of related work experience). Two years experience in collecting, organizing analyzing, and presenting data; and demonstrated human relations and effective communication skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Experience developing or coordinating outbound communications (e.g., email campaigns, newsletters, or large-scale messaging)
• Proven ability to de-escalate conflict and deliver complex or sensitive information with tact and professionalism
• Experience working in a university or student housing environment
• Familiarity with housing operations, processes, and occupancy cycles
• Experience with housing management software (e.g., StarRez) or similar system
• Demonstrated ability to communicate effectively in writing, including drafting clear, concise, and audience-appropriate messaging
• Strong interpersonal, problem-solving, and customer service skills
• Ability to manage multiple priorities and maintain attention to detail in a high-volume environment

Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veterans status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinators office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)

• Yes

• No

• • How many years of experience do you have collecting, analyzing and reporting on data?

• No experience

• Less than 1 year

• 1 year or more, but less than 2 years

• 2 years or more, but less than 4 years

• 4 years or more

Applicant Documents

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

• Historical Only Do Not Use See Document Description for More Information Addendum to the University of Utah Veteran Only
• Historical Only Do Not Use See Description for More Information Appropriate discharge document (such as DD-2214) Veteran Only