| Location | Fort Wayne, IN |
Will submit expenses for fuel and vehicle rental.
No overnight travel.
Monday- Friday (40hrs a week).
| In support of the I&M strategic mission toward the client Perfect Power Initiative and under minimal supervision, this role performs work activities requiring technical knowledge in a safe, effective, efficient and economic accomplishment of assigned objectives. Perfect Power is centered on improving the customer experience by reducing frequent power interruptions and delivering a more reliable service. While traditional reliability efforts have focused on sustained outages, Perfect Power expands that view to include shorter-duration events—such as momentaries, blinks, and voltage sags—that can still impact customers significantly. By identifying and addressing these brief but frequent disruptions, Perfect Power enables a more comprehensive approach to reliability, helping ensure customers receive consistent, high-quality power. |
Coordinate work activities within the team and with external partners, including contractors and vendors, to resolve routine technical issues and support field activities.
Perform a variety of assignments requiring technical knowledge, analytical skills, and problem-solving techniques.
Participate in the planning and organization of outage-related activities and project work.
Make sound decisions and contribute to team decision-making and consensus building.
Collaborate effectively with others by providing information and seeking assistance when needed.
Provide training, guidance, and support to lower-level employees, as appropriate.
Identify and support effective ways to protect and enhance the environment while providing reliable electricity at a competitive cost.
Communicate effectively, both verbally and in writing.
Listen to and identify the needs and expectations of internal and external customers.
Communicate and collaborate effectively with team members, management, customers, contractors, vendors, and regulatory agencies.
Demonstrate knowledge of client’s general terms and conditions, with the ability to accurately interpret and administer contracts.
Apply technical knowledge and problem-solving skills to resolve issues and develop effective solutions.
Demonstrate a strong customer-service mindset and a commitment to meeting the needs of internal and external customers who rely on the team’s work.
Physical Demand Level: Sedentary