Coordinator for Intake and Support, Student Conduct and Conflict Resolution (SCCR)

University of Florida

Gainesville, FL

JOB DETAILS
SALARY
$50,000–$55,000 Per Year
SKILLS
Calendar Management, Case Management, Conflict Resolution, Customer Support/Service, Documentation, Law Enforcement, Organizational Skills, Plan Meetings, Process Management, Regulatory Compliance, Student Conduct, Telephone Skills, Time Management, University/School Regulations
LOCATION
Gainesville, FL
POSTED
Today
Student Conduct and Conflict Resolution (SCCR), within the Dean of Students Office, provides a process focused on accountability, development, and support of those involved or impacted by violations of University of Florida regulations. This is achieved through an educational and restorative lens that encourages civility, upholds the integrity of institutionally awarded degrees, and helps promote the safety of the University Community.The Coordinator for Intake and Support in Student Conduct and Conflict Resolution (SCCR) is responsible for managing the full administrative life cycle of Sexual Misconduct cases from intake through case closure. The position serves as the initial point of contact for individuals impacted by sexual assault, domestic/dating violence, stalking or other alleged policy violations. The Coordinator conducts prompt, trauma-informed intakes to assess jurisdiction, explain resolution options, and identify individualized supportive actions. The Coordinator implements tailored supportive actions and monitors the effectiveness of those actions to adjust them as needed in collaboration with other campus stakeholders.
Classification Title:Student Affairs Program Crd
Classification Minimum Requirements:

Master’s degree in an appropriate area of specialization; or a bachelor’s degree in an appropriate area of specialization and two years of appropriate experience; or an equivalent combination of education and experience

Job Description:

35%Intake and Support

  • Manage the intake process for individuals reporting, experiencing, or involved in alleged violations of Sexual Misconduct policies and refer cases to the appropriate SCCR staff member or other university office.
  • Conduct initial assessments, implement supportive actions and facilitate access to campus or community resources such as CARE, Victim Services, and the Behavioral Consultation Team (BCT).
  • Manage active caseloads for cases, ensuring timely follow-up, communication, and documentation at each stage including case closure.
  • Coordinate and conduct meetings with appropriate parties to explain processes, resolution options, and next steps while maintaining a trauma-informed and neutral approach.

25% System Documentation

  • Create new cases, forward and document incoming communications, and ensure all correspondence is properly recorded in Maxient.
  • Track and document case milestones, correspondence, and decisions in Maxient, ensuring cases are accurately tagged, organized, and closed as appropriate. 
  • Update Maxient templates, forms, and processes to align with current practices and compliance standards.

25% Administration

  • Act as resource person who will answer phone calls, emails, and respond to walk-in traffic and explain conduct procedures for students, faculty, staff, families, lawyers, law enforcement, and campus partners.
  • Coordinate and schedule administrative meetings, investigations, and hearings for SCCR staff for Sexual Misconduct and organizational cases.

10% Collaboration

  • Serve as a liaison between Student Conduct and Conflict Resolution and Title IX, law enforcement, and other campus partners to coordinate next steps, share updates, and ensure continuity in case management.
  • Contribute to departmental goals by assisting in the development of outreach materials, forms, and communication templates that improve service and compliance outcomes.
  • Demonstrate professionalism, neutrality, and empathy in all interactions, while maintaining privacy and supporting individuals impacted by trauma.

5% Other duties as assigned

Normal Work Schedule

8 AM to 5 PM with a one-hour meal break.  This position also requires occasional evening and some weekend time commitment.

Expected Salary:

$50,000 - $55,000

Required Qualifications:

Master’s degree in an appropriate area of specialization; or a bachelor’s degree in an appropriate area of specialization and two years of appropriate experience; or an equivalent combination of education and experience

Preferred:
  • Experience with conflict resolution or trauma-informed support services
  • Prior experience with Title IX, student conduct, sexual misconduct, or a related field
  • Demonstrated ability to handle complex and confidential material
Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No

 

About the Company

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University of Florida