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Coordinator Customer Support – Frontline

Danaher Corporation

Brea, CA

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JOB DETAILS
SALARY
$22–$30 Per Hour
SKILLS
Analysis Skills, Artificial Intelligence (AI), Billing, Biology, Biotech and Pharmaceutical, Business Solutions, Communication Skills, Continuous Improvement, Corporate Policies, Customer Experience, Customer Relations, Customer Support/Service, Data Analysis, Diagnostics Solutions/Software, ERP (Enterprise Resource Planning), English Language, High School Diploma, Hospital, J D Edwards, Laboratory Testing, Maintain Compliance, Medical Office, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Oracle ERP, Order Management, Order Processing, Organizational Skills, Patient Care, Pivot Tables, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Research Laboratory, SAP, Time Management, Writing Skills
LOCATION
Brea, CA
POSTED
1 day ago


Bring more to life.




Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?




At Beckman Coulter Diagnostics, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.




You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.




As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.


Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.




The Customer Support Coordinator - Frontline is responsible for delivering a customer-focused experience by managing inbound interactions with professionalism, providing accurate product information, processing orders efficiently, and resolving order management issues with care and urgency.




This position reports to the Supervisor of Customer Support and is part of the Client Services Department and is located in Brea, CA and will be an on-site role.




In this role, you will have the opportunity to:

+ Deliver exceptional customer support by managing inbound phone and email interactions — accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience

+ Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction

+ Analyze and process customer requests, returns, and credits with precision and accountability — ensuring compliance with company policies, timely turnaround, and professional communication in every interaction






The essential requirements of the job include



+ High school diploma or GED with 2+ years' experience in Customer Service


+ Champions continuous improvement and customer experience by identifying opportunities to streamline workflows, enhance accuracy, resolve complex situations, adapt to technology tools, and provide consistent, professional, and friendly support through proactive problem-solving and collaboration


+ Proficient written and verbal communication skills in English along with reasoning skills and the ability to exhibit critical thinking for timely customer resolutions





It would be a plus if you also possess previous experience in:



+ Associate or Bachelor’s Degree


+ Using ORACLE or similar ERP systems, such as SAP or JD Edwards, and leveraging technology tools including Microsoft Copilot and AI to support efficiency, accuracy, and continuous improvement


+ Proficiency with Microsoft Office tools, including Outlook for communication, Excel for data analysis using Pivot Tables, and Microsoft Teams for critical daily collaboration and communication





Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home) .




The hourly range for this role is $22.00 - $30.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.




This job is also eligible for bonus/incentive pay.




We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.




Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.


Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.


For more information, visit www.danaher.com.


Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .


For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here (https://jobs.danaher.com/global/en/notice-to-us-candidates-based-in/applying-for-roles-outside-nyc) .


We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

About the Company

D

Danaher Corporation

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
WEBSITE
https://www.danaher.com/