Coordinator-Customer Service II in Memphis, Tennessee, United States
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Coordinator-Customer Service II Job ID 39300
Job Category: Administrative Non Clinical Support
Work Type: Full Time
Work Schedule: Days
Department: Oncology and Infusion Facility BMH Tipton Hospital
Location: Memphis, TN
Overview
The Coordinator-Customer Service II serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling, thus verifying insurance and collecting the appropriate co-pays, co-insurances, and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.
Principal Accountabilities
Responsibilities:
• Verifies insurance and communicates regularly with carriers and other regulatory agencies for reimbursement purposes. • Performs daily and monthly close out procedures for internal controls and cash balancing. • Maintains working knowledge of insurance co-pays and deductible and workers compensation protocols to ensure accurate and compliant billing information. • Promotes customer satisfaction while maintaining a positive professional manner in both verbal and nonverbal communication. • Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. • Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. • Perform accurate charge entry. • Complies with all organizational policies regarding ethical business practices. • As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. • Schedules appointments, gathers demographic and insurance information, and enters into the practice management system. • Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. • Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service, and assist patient with financial counseling when appropriate. • Completes assigned goals.
Minimum Qualifications
Minimum Education: High school diploma
Minimum Experience: One year of experience in a physician practice or clinic
Minimum Licensure Registration Certification: Desired
Desired Qualifications
Desired Education: Collegiate of medical trade completion Associates degree
Desired Experience: Two to three years of customer service experience
Desired Licensure Registration Certification: Desired
Equal Opportunity
Baptist is an equal employment opportunity employer and prohibits discrimination based on an individuals race, color, religion, national origin, pregnancy, sex, age, handicap, disability, physical, visual, or mental creed, marital, and veteran status, genetic information, or any other category protected by federal or state law with respect to all aspects of the employment process, including recruitment, selection, placement, promotion, wages, benefits, and other terms and conditions of employment.
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