Coordinator-Customer Service Hilltop Job
Job ID: 37535 Job Category: Administrative Non Clinical Support Work Type: PRN Work Schedule: Days Department: BMG NEA Clinics Facility: BMG NEA Clinics Location: Jonesboro, AR
Job Summary: Promotes a high level of customer satisfaction during patient interactions requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information processes appointments and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.
Responsibilities:
• Verifies insurance • Communicates regularly with carriers and other regulatory agencies for reimbursement purposes • Performs daily and monthly close out procedures for internal controls and cash balancing • Maintains working knowledge of insurance co-pays and deductible and workmans compensation protocols to ensure accurate and compliant billing information • Promotes customer satisfaction while maintaining a positive professional manner in both verbal and nonverbal communication • Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations • Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow • Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality • Coordinates resources necessary to input accurate data both demographic and medical collect appropriate fees at time of service and assist patient with financial counseling when appropriate • Carries out all other duties assigned by the Clinic Manager in a timely manner • Completes assigned goals
Specifications:
Experience: Minimum Required: One year of current experience with insurance billing and/or medical collection and medical terminology Preferred: Two years of experience with insurance billing and/or medical collection and medical terminology
Education: Minimum Required: Associates Degree Preferred: Collegiate or medical trade completion
Skills:
• Minimum Required: Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency • Skill to write legibly and record information accurately as necessary to perform job duties • Preferred: Proficient with 10-key • Preferred: Excellent customer relations skills • Preferred: Basic knowledge of Windows applications • Preferred: Current knowledge of medical terminology
Licensure: Minimum Required: None Preferred: None
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