Coordinator, Assessment

Assessment Coordinator

Assessment Coordinator Position Summary

Assesses the needs of walk-in and telephone callers, schedules initial psychiatric assessments, triages patients to appropriate services, responds to treatment inquiries, and facilitates a smooth transition into the admission process.

Essential Functions

• Assess walk-in and phone callers to determine appropriate services or referrals and schedule initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders.
• Answer inquiry calls regarding treatment and facility services, present treatment options, document calls, and set appointments for callers seeking treatment.
• Collaborate with business office staff to ensure an efficient admission process and refer or triage patients to other treatment sources when appropriate.
• Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system.
• Maintain an appropriate stock of forms and supplies to support the Care Coordination Department.
• Check in patient belongings, process consent forms, and coordinate admission paperwork.
• Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.
• Perform other duties as assigned.

Additional Information

• Reports to: Director of Assessment
• FLSA Status: Non-exempt
• Requires strong customer service and triage skills to manage inquiries and coordinate admissions.

Knowledge, Skills & Abilities

• Education: High School Diploma or GED preferred.
• Experience: Previous experience in a psychiatric health-care facility with chemical dependency, dual diagnosis, psychiatric, or geriatric patients preferred; strong clinical assessment skills required.
• Certifications: CPR and de-escalation certification required within 30 days of hire.