| Location | Nashville, TN |
Company Overview
We are committed to understanding the needs of the homes and businesses we serve. Thats why were always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
And we find the best by hiring those who share our values of safety, inclusion, and integrity, and demonstrate the competencies that bring the Spire vision, mission, and culture to life:
Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback, and fostering an environment where everyone's input is welcomed.
Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes, and demonstrate initiative.
By living our values and competencies, we strive to create an environment where employees feel welcome, respected, and valued.
Summary
Spire is seeking a Coord, Reg Customer Service - SE. This position will focus on coordinating service field activities within the assigned territory and assisting the operations supervisors and managers as needed.
Duties and Responsibilities
Promote all regulated and unregulated services to current customers and potential customers, coordinating service opportunities, and assisting management with recommending and implementing improvements.
Responsible for coordinating, leading, and assigning the work of company employees as well as acting as a liaison with other Field Operations Lines of Business. Position will be expected to make decisions and fill in when supervisors are unavailable.
Responsible for ensuring compliance with company policies and procedures by documenting and recording standard processes to ensure high levels of productivity and efficiency for the department.
Review reports and proactively address opportunities for improvement of processes, employee performance, and/or customer service. Responsible for coordinating daily activities through the work of non-emergency and emergency work orders and the maintenance of vehicles and equipment.
Running dedicated groups for work order types (Collections, read in/ Read out orders, etc.). Manages the prioritization of projects assigned to the Operations field personnel in the Resource Center and the timely completion of each. Coordinate work activities with other Lines of Business and Resource Centers, as necessary.
Work Flagged order report, create and route appropriate follow up orders
Process ERT change requests and ensures completion.
Perform Meter Audits Support leak process as needed (Grade 1, 2, 3 & 3rdParty damages)
Assist with Building Maintenance Functions
Coordinate equipment repairs, equipment calibration, and tool ordering
FCS Storeroom management Coordinate ordering of material for Large M&Rs (Print Jobs) with the Meter & Weld Shop
Assist with WFM/Time off activities
Respond immediately to operational and emergency callouts and is subject to the same 7 days a week, 24 hours a day call out. Assist in liaison Activities.
Essential Characteristics
Demonstrate effective leadership skills / ability
Excellent verbal and written communication skills
Excellent customer service skills
Ability to perform in emergency situations
Supervisory Responsibilities
Required Education (certifications, licenses)
High school diploma/GED required
Bachelor's degree required
Certificates, Licenses, Registrations
Licensed Plumber
Licensed Electrician
HVAC Certification
Valid driver's license
Required knowledge, skill and abilities
In lieu of degree, 7 years related experience required
2 years related exp with degree required
Working knowledge of mechanical systems, including basic understanding of accepted accounting practices.
Previous experience as a service technician or similar role
Experience in NGBU Field work or like Natural Gas experience from other Utilities.
FCS Technician Training and OQ requirements for FCS Technician
Knowledge of gas appliance installation
Basic mathematics skills and basic understanding of budgets and related practices
Perform other assignments (or duties) as required by Operations Manager
Experience working in alternate work management systems (SAP etc.), basic knowledge of mechanical and electrical systems
Proficiency in using computers and related software applications such as Microsoft Word, Excel, Outlook, Map Point, S2K/MVRS, Service Suite, Web Methods. Fieldsmart, Power Bl, MOMs, GSA Lite
Physical demands, environment and schedule
Work on a computer for extended periods of time
Able to work in the field under adverse weather conditions
Posting Requirements
Spire accepts online applications through our career site at jobs.spireenergy.com
Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.
We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.