Cooling Customer Engineer-Data Center Thermal Technician

POSITION SUMMARY

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.

RESPONSIBILITIES

ROLE

Rely on direction to accomplish goals

Perform a number of work-related tasks

Capable of working under direct supervision or independently based upon training

Maintain certifications per Job requirements

TECHNICAL

Render on site and phone assistance to customers.

Communicate with National Technical Support on equipment issues

Perform work related tasks according to company guidelines for scheduled maintenance

Implement Field Change Notices according to published guidelines

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

Operate in a safe manner in accordance with published safety guidelines

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines - "14 hours rule"

Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

Provide accurate and timely reporting according to company guidelines

Timecards, expense reports, mileage reports, ticket closure, forms et al.

Maintain individual inventory in accordance with company policy

Maintain company property according to company policies

Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

CUSTOMER SATISFACTION

Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer for where applicable

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment

Strive to provide all customers a "first time fix" for their equipment

Maintain customer satisfaction rates according to company guidelines

Attend Customer Meetings as required

PERFORMANCE

Maximize productivity by combining service opportunities

Complete all work in an efficient and timely manner

Capable of making technical and commercial decisions under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate according to company guidelines

Perform inventory cycle counts according to company guidelines

Adhere to company dress code and safety regulations

Meet or exceed on-site response time requirements for each customer

Understand and comply with company startup/escalation processes and procedures

Maintain proper and adequate level of internal communications

Managers, co-workers, Support Services, electronic communications, et al.

Perform several work-related tasks

Capable of working under direct supervision or independently based upon training

Maintain certifications per Job requirements

QUALIFICATIONS

Required experience (one or more of the following)

High School Diploma or G.E.D. equivalent

HVAC - Certificate Program degree or equivalent experience in the field.

Six years military experience in a related field

Equivalent industry experience with EPA refrigerant license

Basic electrical knowledge

Interpersonal Skills

Professional

Reliable

Team Player

Familiarity with electrical / electronic test equipment and fundamentals

Must be able to read and interpret electrical line diagrams and blueprints

Working knowledge of OHM's law and HVAC theory

Technical skills

Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions

Elementary fix/repair techniques based on directed supervision

Capable of completing tasks and return unit to full operating conditions based upon directed supervision

Ability to summarize and report all work related tasks performed

Strong skill sets:

Communication skills

Customer service skills

Troubleshooting skills

Safety procedures

Organizational and planning skills

Computer skills

Mechanical aptitude

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds

Extreme cold (below 32*)

Extreme heat (above 100*)

Noise Level (Medium / High need to shout to be heard)

Working around moving machinery (fork-lifts, tractors)

Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)

Work outdoors (no effective protection from weather)

Travel is required

Flexible schedules (weekends, evenings, and holidays)

May have on-call responsibility

Valid driver's license

Must be at least 18 years old

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

WORKING CONDITIONS:

Travel is required

Flexible schedules (weekends, evenings, and holidays)

May have on-call responsibility

Valid driver's license

Must be at least 18 years old