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Conversational AI Engineer

APN consulting Group

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JOB DETAILS
JOB TYPE
Contractor
SKILLS
Application Programming Interface (API), Artificial Intelligence (AI), Automation, Avaya Software, Business Solutions, Call Centers, Cloud Computing, Consulting, Continuous Improvement, Conversation Engine, Customer Experience, Data Science, GCP (Good Clinical Practices), Genesys Solutions, IBM Product Family, Java, LEX (LEXical analyzer), Multilingual, Node.js, Performance Management, Process Improvement, Production Management, REST (Representational State Transfer), Regression Testing, ServiceNow, Software Engineering, Technical Recruiting, Telephony, Testing, Voice Chat, Voice Response Systems, Website Conversion
POSTED
1 day ago
Conversational AI EngineerAPN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top talent to join our teams and grow with us. Direct Client Requirement Role: Conversational AI Engineer Location: India RemoteExperience6+ years in AI/ML/data science/software engineering, with 3 years in GenAI, LLM, RAG, conversational AI, or ML productionisation.Job SummaryWe are seeking a Conversational AI Engineer with experience in designing, developing, and deploying enterprise-grade virtual assistants and contact-center automation solutions. The ideal candidate will have hands-on expertise with Google Cloud Conversational AI (Dialogflow CX, CCAI), backend webhook development, NLU design, telephony integrations, and production deployment of conversational applications. The role involves building intelligent chat and voice bots, integrating them with contact-center platforms, optimizing conversation experiences, and implementing secure, scalable AI-driven customer engagement solutions.Key ResponsibilitiesDesign and develop conversational AI solutions using Dialogflow CX and related conversational platforms.Create and manage conversational components including: intents, entities, flows, pages, routes, fulfillment logic, session/state management.Develop and maintain backend webhook services using REST APIs, FastAPI, Node.js, or Java.Integrate virtual agents with contact-center platforms, telephony systems, IVR solutions, and human-agent escalation workflows.Build and optimize customer journeys across voice and digital channels.Perform NLU testing, conversation testing, regression testing, and continuous improvement of bot performance.Implement both governance practices, security controls, conversation guardrails, and responsible AI practices.Deploy and manage production webhook services using: Google Cloud Run, Google Cloud Functions, GKE or equivalent cloud platforms.Collaborate with business teams, contact-center teams, and developers to define conversational experiences and automation opportunities.Monitor analytics, identify improvement areas, and tune conversation flows for better customer experience.Required Skills & Experience Generic Skills (Must Have)Backend webhook development using REST APIs, Fast API, Node.js, or Java.Intent, entity, flow, page, route, fulfillment, state management.Contact-center integration, telephony, IVR, and handoff to human agents.NLU testing, conversation testing, and regression testing.Bot security: Bot governance, safety, and conversation guardrails.GCP Skills (Must Have)Dialogflow CX: Alternative conversational AI platforms: Amazon Lex, IBM Watson Assistant, Rasa, Kore.ai, or equivalent.CCAI Platform: Alternative contact center platforms: Genesys, NICE, Amazon Connect, Five9, Avaya, Twilio Flex, or equivalent.Agent Assist: Knowledge assist, smart reply, and summarization concepts.Cloud Run / Cloud Functions: Production deployment for webhooks, GKE, or equivalent.Nice to have (Trainable)CX Agent Studio.Voice bot latency optimization.Multilingual bot design.Analytics and tuning of conversation flows.Human-in-the-loop workflows.We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

About the Company

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APN consulting Group