Convention Services Sales Manager

It is the responsibility of the Convention Services & Sales Manager to ensure the successful planning, coordination, and execution of group programs and events in an efficient and professional manner while ensuring all established standards are maintained or exceeded. This position will serve as the primary liaison between clients and operational departments from post-contract through program completion.

In addition to convention services responsibilities, this role will support the department through the solicitation and management of smaller group opportunities and local catering business. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

• Coordinate all operational and logistical aspects of group programs and events from post-contract through event completion.
• Create and maintain accurate Banquet Event Orders (BEOs), group resumes, diagrams, and event documentation.
• Distribute finalized event information to operational departments within established timelines.
• Conduct pre-convention meetings and planning calls with clients and internal departments.
• Assist to achieve the smooth flow of information and communication of clients’ needs.
• Work closely with Banquets, Culinary, Front Office, Housekeeping, Security, and all operational departments to ensure successful event execution.
• Respond to client opportunities, issues and concerns with a sense of urgency.
• Be present at events as needed, including weekends and holidays.
• Attend client meetings, tours, tastings, and planning sessions.
• Review every detail of Banquet Event Orders to ensure that all client needs are communicated and executed properly.
• Assist operations during event execution and provide overall coordination as events begin, during, and conclude.
• Maintain accurate paperwork and files for convention services and sales groups.
• Develop local catering and smaller group business through solicitation and relationship building.
• Increase revenue by up-selling services/facilities during event planning and contract negotiations.
• Follow-up on leads and inquiries to secure new business opportunities.
• Maintain client relationships through face-to-face meetings, phone calls, and emails.
• Regularly report progress, developments, and opportunities.
• Develop a close working relationship with the Senior Sales Manager and Director of Hotel Operations to ensure execution of strategies.
• Attend networking events to create new business opportunities.
• Present needs of the Banquet, Catering and Culinary Departments to the Chef de Cuisine.
• Complete special projects as requested by Food and Beverage management and other departments.
• Represent self with the highest level of integrity and professionalism while maintaining a service-focused approach.

SUPERVISORY RESPONSIBILITIES:

Provide overall direction, coordination, and ongoing evaluation of event status as event begins, during, and ends.

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to manage people in a professional, unemotional and respectful manner.
• Ability and eagerness to quickly evaluate alternatives and decide on a plan of action when  problems occur.
• Must be highly organized, detail-oriented, and efficient in handling paperwork and organization of    tasks on hand.
• Must be able to adapt to constant changes.
• Must be able to successfully work independently and as part of a team.
• Strong communication, computer, and organizational skills.
• Experience in convention services, hospitality operations, catering, event management, or hospitality sales preferred.
• Good telephone skills.
• Excellent public relations skills.
• Computer literate in Microsoft Windows applications preferred.
• Experience with Delphi, LMS, or related hospitality systems preferred.
• Minimum age requirement is 21.

*PLEASE NOTE:  THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD

EDUCATION and/or EXPERIENCE:

Bachelor’s or related degree preferred.  3-5 years management experience in food and beverage industry or special events with experience in event sales.

MATHEMATICAL SKILLS:

Basic math skills.

Language Skills:

Must be able to speak and understand English.

PHYSICAL DEMANDS:

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

WORK ENVIRONMENT:

• Work performed indoors in a climate-controlled environment.  There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

Multiple benefit plans to suit your needs 

Paid Time Off 

401K 

Opportunities for advancement 

Positive and respectful work environment where diversity is valued 

Generous employee discounts on dining, retail, amusements, and hotels 

Community volunteer opportunities 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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