Convention Services Manager

Pyramid Global Hospitality

Tacoma, WA

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JOB DETAILS

SKILLS

Audiovisual, Budget Management, Catering Services, Communication Skills, Customer Experience, Delphi, Detail Oriented, Direct Sales, Diversity, Employee Benefits, English Language, Event Management, Expense Tracking, Hospitality and Tourism, Housekeeping/Cleaning, Logistics, Marketing, Needs Assessment, On Site Support, Profit & Loss, Proposal Development, Regulations, Regulatory Compliance, Rentals, Revenue Management, Revenue/Sales Reporting, Safety Compliance, Sales, Service Delivery, Staff Development, Team Player, Time Management, Training/Teaching, Vendor/Supplier Relations

LOCATION

Tacoma, WA

POSTED

1 day ago

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First cultureis reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as uniqueperks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to Hotel Murano, nestled in the heart of Tacoma. Proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn't just a place to stay-it's a dynamic space that blends luxury with career opportunities. In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at Hotel Murano, where your role extends beyond the conventional 9-to-5. It's about being part of a professional team that understands Tacoma's unique energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! For Full-Time (Non-Union) Associates, we offer: - Medical, Dental, Vision, Disability, & Life Insurance - 401(k) Plan - PTO - 14 days for first 3 years - Holidays - 7 paid holidays and 2 floating holidays - Employee Room Rate Discounts For Part-Time Associates, we offer: - 401(k) Plan - Sick Time: Accrue 1 hour for every 30 hours worked - Employee Room Rate Discounts For Union Associates - Vacation - 1 week after 1 year of service - 2 weeks after 2 years of service - 3 weeks after 7 years of service - 4 weeks after 15 years of service - Holidays - Union positions 6 Paid Holidays and 1 personal day - 401(k) Plan - Sick Time - Accrue 1 hour for every 40 hours worked - Employee Room Rate discounts Join us and experience a workplace that values your success, health, and happiness-every step of the way.

What you will have an opportunity to do:

The Convention Services Manager is responsible for coordinating and executing conventions and large-scale events from initial planning through final delivery. This role emphasizes scheduling, logistics, client communication, and cross-departmental coordination rather than direct sales. Reporting to the Director of Sales, the Convention Services Manager ensures seamless event operations and an exceptional client experience while upholding brand standards.

Every day is different, but you'll mostly:

Coordinate all aspects of convention or event planning, from initial consultation to final execution.
Communicate effectively with clients to understand their event needs and provide recommendations.
Develop detailed proposals, contracts, and event schedules. Review and finalize banquet event orders.
Liaise with internal departments (catering, banquet operations, AV, front office, housekeeping, security) to confirm readiness and flawless execution of all functions.
Oversee logistical details including room setups, transportation, parking, and compliance with legal and safety regulations.
Conduct on-site support during events, including evenings and weekends when required, serving as the client's main point of contact.
Monitor event budgets and track expenditures to ensure profitability and efficiency.
Maintain strong vendor relationships (e.g., caterers, florists, rental companies) to ensure quality and cost-effective service delivery.
Ensure attention to detail in all planning aspects, proactively identifying potential challenges and implementing solutions.
Complete all required sales reports for the Director of Sales and Marketing and the Revenue Manager.
Respond to all inquiries with a sense of urgency, providing timely and professional communication to both clients and internal stakeholders.
Perform other duties as assigned, supporting the catering and convention services team as needed.
Always maintain Pyramid Global Hospitality What we need from you:

Proficiency with Delphi.
Prior experience in the field of hospitality is preferred but not required
Ability to work effectively under time constraints and deadlines.

Command of the English language both written and verbal

What are we looking for?

Compensation:
$36.00

$38.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Convention Services Manager

Pyramid Global Hospitality

Tacoma, WA

About the Company

Pyramid Global Hospitality

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