* Providing the highest levels of customer service to internal partners and external clients at all times.
* Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business.
* Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear
and concise communiqué that is representative of Concord Hospitality via all avenues of communication.* Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details.
* Prepare and participate in all necessary internal meetings, conference calls, reporting, planning, and other
communications required for this position.* Prepare for and participate in client site visits, tasting panels, pre- and
post-cons planning meetings, networking, and other customer-centric meetings.* Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track,
detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room
blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract
clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.* Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as
understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.* Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function
space, audio visual, and any other details related to event success.* Learn and use digital sales systems (i.e. Delphi, CI/TY, PMS, etc.) and understand the hotel’s revenue strategies (i.e.
product pricing, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team
goals and efficiently complete job duties.*Due to the nature of groups and events, be willing and able to attend customer functions as needed. The CSM may be
required to work varying schedules and at varying locations required by needs of the business.
Most tasks performed by the CSM are conducted independently and with minimal direct supervision, or in a team
environment with the employee acting as a team leader. Endeavor to work in a unified and collaborative way -- one
that fosters teamwork -- and adopt an entrepreneurial spirit that enables one to make the best possible decisions for
hotel and achieve the team’s overall goals.