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Control Center Supervisor

Las Vegas Convention Center

Las Vegas, NV

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JOB DETAILS
SALARY
$65,600–$82,000 Per Year
SKILLS
Auditing, Blackout Periods, Customer Support/Service, Customer Training, Disciplinary Action, Driver's License, Employee Assistance Plan, Equal Employment Opportunity (EEO), Genetics, High School Diploma, Identify Issues, Insurance, Law Enforcement, Leadership, Long-Term Care, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, On Call, Prescription Drugs, Problem Solving Skills, Safety Process, Staff Training, State Laws and Regulations, Surveillance, Systems Administration/Management, Team Lead/Manager, Training/Teaching, Vision Plan
LOCATION
Las Vegas, NV
POSTED
Today
Salary: $65,600.00 - $82,000.00 Annually
Location : Las Vegas, NV
Job Type: Full Time
Job Number: LVSF3009_052826
Department: Security
Section: Control Center
OpeningDate: 05/28/2026

The Role:
The Control Center Supervisor oversees the Control Center operations of the Las Vegas Convention Center (LVCC) to ensure the effectiveness of the safety and security of all individuals on the property. This position supervises the daily activities and service levels of all Control Center Ambassadors and acts as a liaison for the Security Operations team.

What You'll Accomplish:
Keep in mind that this list is not all inclusive.
  • Oversee The Control Center Operation:
    • Ensure effective control center staffing and service levels for all internal and external customers 24 hours a day, seven days a week.
    • Monitor fire panels, text and voice-based emergency notifications, area announcements and evacuations.
    • Schedule Customer Safety blackout periods.
    • Assist with the creation and training of Customer Safety policies and procedures.
    • Oversee all lost and found property and records retention for compliance.
  • Lead An Extraordinary Team:
    • Ensure Control Center Ambassadors perform to the set standards of service and technical job responsibilities.
    • Assign and direct work, appraise performance, reward and discipline staff, address complaints and resolve problems when they occur.
    • Oversee the scheduling and tracking of Customer Safety on-call hours for departmental efficiency.
    • Participate in the selection, hiring and training of staff.
    • Train Control Center Ambassadors to perform system user access, alarm monitoring, troubleshooting, audit control and daily reporting.
  • Administer Systems and Controls:
    • Administer iTrak and ProWatch software applications.
    • Establish Ambassador and building partner user accounts and access rights. Program access points and alarms.
    • Perform audit controls. Troubleshoot and report issues with the system and data.
    • Provide user training as needed.


What We're Looking For:
  • High School Diploma is required; an associate degree is preferred
  • Demonstrated experience leading in a dispatch/control center setting
  • Security or law enforcement dispatch experience is preferred
  • Ability to type 35 words per minute
  • Ability to demonstrate a commitment to valuing differences among individuals and being inclusive
  • Proficiency with Microsoft Office, specifically Word and Excel, Outlook and PowerPoint; experience with time and attendance, investigative, surveillance, radio or mass notification is a plus
  • Must have a valid Nevada driver's license and maintain it during employment
  • Must be able to work varied hours and shifts to include evening, overnight and holidays when necessary


The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at peopleconnect@lvcva.com
PROFESSIONAL-CLASS BENEFITS

Total compensation at the Authority consists not only of the salary paid, but also of the various benefits offered, such as group health and life insurance and retirement plan. Depending on the type of insurance selected, adding these benefits increases an employee's total compensation from between 30 to 40 percent.

NEVADA PERS RETIREMENT PROGRAM
  • 100% EMPLOYER PAID

NO SOCIAL SECURITY TAXES WITHHELD

INSURANCE - 100% Employer Paid
  • Medical/Dental/Vision/Rx Insurance (employees and dependents)
  • Life Insurance - $15,000 plus an amount equal to your annual base salary up to a max of $125,000
  • Long-Term Disability (LTD) Insurance

VOLUNTARY INSURANCE - Employee Paid
  • Life Insurance
  • Supplemental Insurance
  • Long-Term Care Insurance
  • Flexible Savings Accounts (FSA & Dependent Care FSA)
  • Pet Insurance

PAID HOLIDAYS
  • 13 per year, includes birthday

PERSONAL TIME OFF (PTO)

ANNUAL MERIT INCREASE - July
  • Ambassadors are eligible for an increase to base pay based on achievement of performance measures.

ANNUAL PERFORMANCE INCENTIVE
  • Ambassadors are eligible for a performance bonus based upon achievement of goals and successes.

DEFERRED COMPENSATION (IRS Section 457)

OTHER
  • Employee Assistance Program

NOTE: Benefits subject to change based on the discretion of management
01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. "See Resume" is not a substitute for any of the required employment history fields in the application process.Do you agree to answer each supplemental question truthfully, thoroughly and that your responses can be verified from information included within the application?
  • Yes
  • No

02

Do you have a high school diploma or GED?
  • Yes
  • No

03

Do you have an associate degree or above?
  • Yes
  • No

04

Do you have demonstrated experience leading in a dispatch/control center setting?
  • Yes
  • No

05

Do you have previous security or law enforcement dispatch experience?
  • Yes
  • No

06

Do you have previous experience with time and attendance, investigative, surveillance, radio or mass notifications?
  • Yes
  • No

07

Do you have the ability to type a minimum of 35 words per minute (confirmed)?
  • Yes
  • No
  • I don't know, but I will test

08

Are you proficient in Microsoft Office products (e.g., Word, Excel, PowerPoint, Outlook)?
  • Yes
  • No

09

Do you have a valid Nevada drivers license and are you able to maintain it during the course of your employment?
  • Yes
  • No

10

What is your desired salary for this role?
11

I have reviewed the attached job description. I understand its provisions, and I attest I am able to:• Perform the essential job functions and responsibilities with or without a reasonable accommodation• Meet the position, customer service and safety expectations of the roleFurther, I agree I possess the expected competencies outlined in the job description necessary to be successful in the position.
  • Yes
  • No

Required Question

About the Company

L

Las Vegas Convention Center

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