Control Center Operator I (Production Operations)

Control Center Operator I (Production Operations)

Salary

$43,576.00 - $71,739.00 Annually

Location

Headquarters: 2800 U.S. Hwy 281 N., San Antonio, TX

Job Type

Full Time

Job Number

2026-00177

Department

Production Operations

Opening Date

06/12/2026

Closing Date

6/28/2026 11:59 PM Central

• Description
• Benefits
• Questions

Grade 15 - Starting hourly rate: $20.95 Rate of pay depends on qualifications.

Job Description

JOB SUMMARY

The Control Center Operator I is an entry level position responsible for monitoring and operating pumping equipment for potable, recycled wastewater and lift station systems at defined parameters to ensure uninterrupted quantity, quality and pressures for domestic, fire, and recycled water use. Monitors pumping methods, valve activity, tank levels, treatment process analyzers and other system operational strategies.

ESSENTIAL FUNCTIONS

• Monitors system pressures by reviewing historical data, pump performance, system hydrology, and customer demand, matching them with appropriate pumping schemes.
• Identifies criticality of emergency situations, under supervision makes decisions and communicates with first responders, supervisors and emergency personnel, and assists in making decisions to determine further action, prioritizes problems according to severity.
• Receives requests for potable water, and reuse system repair isolations, evaluates and assists in making decisions to determine further action.
• Identifies equipment failures, initiates work orders for emergency and corrective repairs.
• Notifies technicians of needed repairs in a manner appropriate for the severity of the problem.
• Dispatches on-duty and on-call personnel as necessary to address problems.
• Learns the process and makes entries on records, activity logs and lists of equipment readiness to coordinate pump activity with main breaks, emergency shutdowns, construction projects and pressure zone changes.
• Informs other operators about ongoing problems and operational issues.
• Calculates basic level mathematics.
• Establishes and maintains effective working relationships and public relations.
• Performs other duties as assigned.

DECISION MAKING

• Control Center Operator I will work under close supervision.

MINIMUM REQUIREMENTS

• High school or GED.
• One year experience in the groundwater, recycled, distribution or similar work environment.
• TCEQ Class "D" Water Operator License within 6 months and Class "C" Groundwater Treatment Operator License within 12 months of hire.
• Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.

PREFERRED QUALIFICATIONS

• TCEQ, Class "B" Groundwater Treatment Operator license.

JOB DIMENSIONS

• Basic understanding in the use of dispatching systems, word processing, Excel spreadsheets and multiple database software applications.
• General Knowledge of Production and Distribution Systems; various mapping systems and work order system.
• Ability to use the two-way radio communications systems.
• Ability to work effectively in a team environment, coordination with technicians, internal and external customers, consultants, management, and regulatory agencies.
• Ability to establish and maintain effective working relationships with internal and external contacts.
• Ability to work night and weekend shifts and holidays, rotating shifts, and will be required to work overtime.
• Ability in the use of dispatching systems and Microsoft software applications.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The Control Center Operator I works in an office environment, and must be able to sit, stand, walk, climb stairs, have a clear speaking voice, good hearing, visual acuity and full color differentiation, be able to operate a keyboard and mouse, and lift up to 25 pounds.

San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.

From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:

• Competitive, market-based salaries
• Performance-based incentives
• Medical benefits
• Dental benefits
• Life insurance
• Prescription drug program
• Vision care plan
• Two retirement plans
• Deferred compensation plans (457 plan)
• Disability income
• Paid leave (vacation, sick, personal)
• Education assistance program
• Employee assistance program
• Flexible, tax-deferred health and dependent care spending accounts
• Wellness programs
• On-Site Fitness Facilities
• Community service opportunities

Click on the link for additional information regarding benefits: SAWS Benefits

01

Which best describes your highest level of education?

• I do NOT have a High School Diploma/GED
• I have a High School Diploma or GED
• I have some college hours (less than 60 credits)
• I have an Associates Degree or equivalent amount of credits (60 credits or more)
• I have a Bachelors Degree
• I have a Masters Degree

02

If you attended college, indicate college hours completed, degree type, and major.

03

How many years of experience do you have in groundwater, recycled, distribution or similar work environment?

• No experience
• Less than 1 year of experience
• Between 1 and 3 years of experience
• More than 3 years of experience

04

In detail, describe your experience in groundwater, recycled, distribution or similar work environment as outlined in your application and/or resume. If no experience, enter N/A

05

How many years of experience do you have in the production or distribution of potable water and wastewater?

• No Experience
• Between 1 and 3 years of experience
• More than 3 years of experience

06

In detail, describe your experience in production or distribution of potable water and wastewater as outlined in your application and/or resume. If no experience, enter N/A.

07

How many years of experience do you have in monitoring or operating a SCADA system?

• No experience
• Less than 1 year of experience
• Between 1 year and 3 years of experience
• More than 3 years of experience

08

In detail, describe your experience monitoring or operating a SCADA system as outlined in your application and/or resume.

09

Do you currently have a TCEQ Class "D" Water Operator License and Class "C" Groundwater Treatment Operator License?

• Yes, I have a Class "D" Water Operator License
• Yes, I have a Class "C" Groundwater Treatment Operator License.
• Yes, I have both licenses
• No, I do not have either of the licenses, but I understand that I must obtain the two licenses within the indicated timeframe.

10

Water License - Please select the water license you currently possess.

• No, I dont have the indicated water license
• No, I dont have the indicated water license, but I understand I must obtain within the indicated time
• Class A TX Wastewater Treatment Operator
• Class A TX Water Operator License
• Class B TX Ground Water Treatment Operator License
• Class B TX Surface Water Treatment Operator License
• Class B TX Wastewater Treatment Operator License
• Class B TX Water Distribution Operator License
• Class C Surface Water Treatment Operator License
• Class C TX Ground Water Treatment Operator License
• Class C TX Wastewater Treatment Operator License
• Class C TX Water Distribution Operator License
• Class C Waterworks TX Operator License
• Class D TX Wastewater Treatment Operator License
• Class D Water Operator License
• Class I TX Wastewater Collection Operator License
• Class II TX Wastewater Collection Operator License
• Class I TX Water Treatment Specialist
• Class II TX Water Treatment Specialist
• Class II TX Wastewater Collection Sys. License
• Class III TX Wastewater Collection Operator License
• Waste Water Treatment
• Water Treatment Specialist License
• Class III TX Water Treatment Specialist

Required Question

Employer San Antonio Water System

Address 2800 U.S. Hwy. 281 N.

San Antonio, Texas, 78212

Website https://www.saws.org/career-opportunities/