Contract Representative

Contract Representative

Remote

Hourly Compensation Range $21.00/hr. -$22.00/hr. 

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.  

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services. 

JOB SUMMARY

Under the direction of the Facility Contract Supervisor, the Facility Contract Representative is responsible for the billing, follow-up, and collections on all facility responsible transports.

ESSENTIAL FUNCTIONS/DUTIES

Main Duties

• Perform an initial review, bill and follow-up with associated facilities on all payor responsible ambulance transports.
• Review correspondence received from facilities and work accounts as necessary.
• Follow all company and department specific Standard Operating Procedures (SOP).
• Review, print, mail, and email facility invoices on a daily, weekly or monthly basis based on the terms of the contract and SOPs.
• Maintain accurate records and files related to invoices, billing, follow-up, and reporting.
• Receive and make inbound and outbound telephone calls/emails from and to facilities as necessary to obtain billing information and payment.

Other Duties

• Assist in special facility AR projects.
• Attend all client meetings prepared, and able to present data and answer questions.
• Manage and track all work, information, and documents in company provided software.
• Build relationships with internal and external customers.
• Ability to work overtime as needed.
• Perform other duties as assigned.
• Adhere to all company policies and procedures.
• Adhere to and comply with information systems security. Know and follow Information Systems security policies and procedures, attend Information Systems security training, and report information systems security problems if identified.

QUALIFICATIONS

Education

• High School diploma or general education degree (GED) required.
• Associate degree or technical certification in medical billing preferred.
• Experience/Skills
• Minimum of one year experience in medical billing; knowledge of Medicare, Medicaid, and regulations is preferred.

Abilities

• Ability to learn quickly and monitor progress to ensure deadlines are met.
• General understanding of ambulance billing and all service levels.
• Working knowledge of all CMS DRG/PPS guidelines.
• Working knowledge of contracts and comprehension of contract terms, rates, billing address, timely filing terms, etc.
• Maintain consistent communication with colleagues and management.
• Communicate effectively, (both orally and in writing) in English.
• Use appropriate grammar and punctuation in written documents.
• Ability to handle and prioritize multiple tasks.
• Maintain punctual attendance in compliance with all associated policies.
• Intermediate to advanced skill level in MS Office applications.
• Maintain confidentiality at all times in accordance with HIPAA guidelines.
• Reliable and team-oriented, with excellent interpersonal skills.
• Type 45 wpm and 10-key by touch.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

• Salary Range: $20/hr.-$22/hr. Range
• Check out our careers site Benefits | GMR Careers to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.
• The application window for this position is anticipated to close on 4.4.2026