Aufgaben About UsWho is Mercedes-Benz Financial ServicesMercedes-Benz Financial Services part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial ServicesWorking at Mercedes-Benz Financial Services is more than a job - its an opportunity to join an innovative team where you are valued for your contributions. As an employee you will experience career development in a positive employee-centric environment. Were a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable friendly environment and relaxed inclusive culture. BenefitsWhen working at Mercedes-Benz Financial Services you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.As a new employee you will have the opportunity to take advantage of the following benefits that go beyond - beginning day oneGet Rewarded Competitive salary plus an annual bonus based on company performance andor personal yearly performanceNeed a vacation How about just some time for YOU In addition to our vacation time youll receive fifteen 15 additional corporate holidays which will allow you to celebrate religious holidays or escape to the spa Designed to be flexible we let you decide which days are most important to youRide in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease ProgramWe want you to be healthy Outstanding medical dental and vision insurance employer-paid short and long term disability plus on-site exercise facilitiesIs your family growing Enjoy generous paid Family Leave Programs - Six Weeks for New Parents Adoption Expense Reimbursement Programs - up to 6k per childWant to go back to school Tuition Assistance Scholar Program - receive up to 8k in vouchers to complete business-related coursework6k for undergraduate8k for graduateJob OverviewAct as a liaison between MBFS and 3rd party vendor companies that produce billing statements letters invoices etc. Analyze and troubleshoot issues encountered with prints done by vendors including billing statement failures customer eBill complaints and failed customer mailings. Audit vendor activity and review vendor invoices. Load monthly billing statement campaigns into vendor site and test campaigns monthly to ensure appropriate. Support change activity and communications with DMS vendors for retail contracts lease agreements and enterprise documents that support MBFS business operations in North America.ResponsibilitiesVendor Liaison & CoordinationAnalyze coordinate communicate and provide testing support for vendor-related enhancements changes and fixes between vendors and the appropriate MBFS business units. Support dailymonthly interface files transmissions tofrom vendors. Work with ITM to analyze and accomplish needed enhancements and changes. Coordinate communication between vendors and MBFS Business & IT including testing results issues and changes. 25Billing Statement Campaign Management Load monthly campaigns for MB Billing statements. Work as liaison for Billing statement projects with vendor. Test monthly billing statement campaigns. 20Retail Contracts Lease Agreements & Document SupportManage MBFS lease agreements retail LAW contracts supporting enterprise documents and related communication requirements in coordination with Marketing Management Legal dealer service providers vendor partners and the MBUSA dealer network. Coordinate and track translations of lease agreementsretail contractsforms as applicable. Create and update change requests for lease agreementsretail contracts and support forms update activities across the North American region. Track retail contractlease agreement approvals prior to releasing new retail contractlease agreement. 20Vendor and Forms Audit Support Perform annual vendor audits and support Vendor Management IT Security OGC and Procurement with any complianceaudit needs with the vendors. Provide copies of retail LAW contracts and lease agreement forms to the compliance team as needed to support state audits. 5Customer SupportAnswer questions about vendor forms raised by customers to Business teams in the US Canada and Mexico. Provide field support including evening and weekends for customer billing questions. Conduct analysis and coordinate as needed with appropriate teams for root cause analysis. Communicate investigation results andor solution to customer-facing team in support of customer satisfaction. 15Invoice Processing & Payment RequestsReconcile vendor invoices with dailymonthly activity through the portfolio system Alfa and reports received from vendors. Review invoices and charge appropriate cost centers.Submit requests for POs for coverage each year in alignment with the Vendor Management Office on third-party activities including Master Service Agreements Service Level Agreements and Requests for Proposal. Monitor USPS account and submit payment requests to maintain account balance. 15 Qualifikationen QualificationsApplicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.This position requires a minimum of 3-5 years of overall work experience. Preferred experience includesAdministration 2-3 yearsBusiness-General 3-5 yearsCustomer Service 2-3 yearsInformation Technology 1-2 yearsMarketing 2-3 yearsRecords Management 1-2 yearsVendor Management 2-3 yearsEducationHigh School DiplomaGED is required Bachelors Degree is preferred. Recommended majors includeAccountingBusiness AdministrationSkillsAnalytical skillsAbility to collect data and establish facts and identify trends and variancesFacilitation skillsPC skillsCorporate MainframeMicrosoft OfficeProblem solving skillsProject Management skillsProject leaderTeam memberAdditional SkillsAlfa and FAW application knowledge 3 yearsBasic understanding of file transmission technology 2 yearsWord Excel Access Relational Database 5 yearsBasic MBFS business knowledge 5 years - Written and oral communication skillsAttention to detailCritical thinkingCustomer focusAbility to communicate and work with outside vendorsJIRA 1 - 2 YearsRecommended PrerequisitesBusiness Analytics - Vendor Management - Invoicing Analyst Posting StatementIf you were not re-directed successfully after clicking the Apply for this job" button please click the following link to search and apply for the role on the local career portal httpsdaimler.taleo.netcareersectionexjobsearch.ftlMercedes-Benz Financial Services offers competitive salary performance-based bonuses and a full suite of benefits including 401K with match generous vacation and personal time a Mercedes-Benz car program as well as flexible work arrangements.EEOMinoritiesFemalesDisabledVetsLI-JM2