Continuous Improvement Coordinator - Multi-Location
Knoxville, TN
East Region - East Region Management /
Full Time /
On-site
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Winners Work Here!
Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.
Who is Premier Truck Group?
Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.
Why Join Our Winning Team?
When you join our team, you're rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:
Employee Discounts
Medical, Dental, and Vision Insurance
Life Insurance
Employee Assistant Programs
Paid Holidays and Paid Time Off
401k Plan with Employer Match
Training
Work-Life Balance
Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!
The Continuous Improvement Coordinator- Multi Location (CIC-ML) is dedicated to continuous improvement initiatives responsible for multiple locations as a key driver of PTG's O.N.E. strategy focused on the best Employee Experience, Operational Excellence, and Customer Experience. Working with the assigned General Managers and tams, Identifies and addresses high impact Opportunities for Improvement (OFI), yielding a return to the dealerships, maintaining Elite Support certification and its requirements, a key aspect of our partnership with DTNA and the broader network. Draws from their training and experience to help design and implement improved processes, lead change management efforts, and employ project management methods to achieve dealership and PTG objectives for assigned locations.
CIC - ML Responsibilities:
Influence: Develop the ability to drive process improvements by engaging cross-functional teams and gaining buy-in from stakeholders that do not directly report to you.
Time Management: Efficiently balance multiple projects across multiple sites, ensuring high impact projects receive the necessary attention to provide the dealership and PTG an ROI.
Strong Communicator: Deliver progress updates, in various formats (written, oral, presentation), to multiple audiences, including the frontline, CMT members, and Leadership.
Promote Continuous Improvement Culture:
Champion a CI mindset across assigned dealerships using the Elite Support Program as a framework.
Apply The 9 Lean Principles to influence attitudes and operations.
Achieve/Sustain Elite Support Certification, While Maximizing the Results for PTG:
Lead and facilitate regular Change Management Team (CMT) meetings.
Organize and facilitate regular CIE Team Meetings to drive the progression of Continuous Improvement Events.
Drive Collaboration:
Work closely with the Regional CI Manager, and other key business function leads, to align dealership initiatives with PTG's overall strategy.
Participate in all relevant PTG CIC and Daimler meetings, and CI-related events (i.e., Summits).
Track & Monitor Performance for key Customer Experience drivers (i.e., Parts/Service Throughput, Service Communications, etc.):
Monitoring compliance and trends across all locations
Analyze data for Opportunities for Improvement (OFIs)
Use data to design/train/coach a better way
O.N.E. Initiative/Project Execution, Balancing EX, OX, and CX:
Assist department managers in developing and implementing dealership processes.
Assist in the communication, training and coaching efforts post implementation.
Point of contact for O.N.E. initiative/project updates and support for related Subject Matter Experts (SMEs).
CIC - ML Requirements:
Skilled in facilitation and CI methodologies
Demonstrated leadership abilities
Effective and comfortable working with Associates across various levels
Excellent communication and presentation skills (both written and oral)
Possess exceptional attention to detail
Passion for customer service
Possesses effective time management skills due to multi-location and multi-tasking nature of the role
Is highly organized, goal-oriented, innovative and a self-starter
Strong accountability around performance and measuring results and communicating success
Education and Experience
Associate degree or bachelor's Degree or equivalent in business or related field preferred or equivalent combination of education and experience.
Two plus years of Dealership experience preferred
Process related training or certifications a plus; Six Sigma knowledge preferred or willing to attain.
Ready to Join?
Apply now to learn more about what Premier Truck Group has to offer!
Premier Truck Group is an equal opportunity employer.
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