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Contents Supervisor

Paul Davis Restoration of Southwest Missouri

Nixa, MO

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JOB DETAILS
SALARY
$50,000–$57,000 Per Year
SKILLS
Apple iPad, Apple iPhone, Background Investigation, Cellular Telephone, Commercial Real Estate, Communication Skills, Corporate Compliance, Customer Relations, Customer Support/Service, Disassemblers, Documentation, Driver's License, Emergency Response, Furniture, Hand Tools, High School Diploma, Home Inspections, Industry Standards, Licensing, Logistics, On Call, On Site Support, Operating Systems, Organizational Skills, Project Lifecycle, Quality Management, Quality Metrics, Residential Real Estate, Team Lead/Manager, Team Player
LOCATION
Nixa, MO
POSTED
8 days ago


Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career? 

Our company's mission is to provide opportunities for great people to deliver best in class results.  There is a path for career growth, promotions and your future.  We will train you!

SALARY 50k-57k


Contents Supervisor 
The Contents Supervisor position is a career in field services in the property damage restoration industry, primarily responsible for responding to emergency and property damaging situations. Our team addresses the property and the customer with skill, knowledge, and professionalism.  Our goal is to preserve as much of the property as possible while working safely and efficiently on the job site.     
                
  • Medical, Dental, Vision & 401(k) benefits
  • Paid Holiday, Vacation & Sick Days
  • Vehicle Provided for Company Use
  • Company Cell Phone
  • Paternity, Maternity and Adoption Leave
  • Advancement Opportunities
  • Paid Training for IICRC WRT, IIRC FRST & Lead RRP Licensing

Responsibilities


  • Work safely in residential and commercial properties affected by fire, water, storm, and/or mold damage
  • Inspect and assess property damage, including structural and contents-related losses
  • Evaluate, document, and photograph damage to all affected items throughout the project lifecycle
  • Perform demolition of damaged structures using hand and power tools in accordance with safety guidelines
  • Conduct initial site visits and moisture inspections to determine scope of work
  • Set up and monitor restoration equipment in compliance with company and industry standards
  • Complete assigned tasks and maintain accurate job notes in the company’s primary operating system (RMS)
  • Capture detailed job photos at the start, during progress, and upon completion of each project
  • Participate in IICRC training and certification courses (provided by the company)
Contents Team Leadership & Operations


  • Lead, train, and supervise a team of contents technicians; schedule work and assign daily tasks
  • Create detailed inventories and photo documentation to track customer belongings throughout the restoration process
  • Properly pack, wrap, transport, and store contents to prevent damage; regularly handle items weighing 50+ lbs
  • Coordinate logistics for both damaged and undamaged items, ensuring secure and organized storage
  • Communicate effectively with customers, providing updates and maintaining trust during stressful situations
  • Maintain high quality standards for packing, handling, cleaning, and restoration services
  • Utilize technical skills including furniture disassembly/reassembly, use of hand tools, and basic restoration techniques


Competency – Knowledge, Skills and Abilities:
  • Knowledge of technology (iPhone, iPad, computer)
  • Customer Service Skills
  • Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, Moisture Mapper, and additional systems as requested
  • Ability to create documents
  • Ability to answer and communicate with customers over the phone and face to face
  • Ability to work independently and / or with a team
  • Ability to participate in an on-call schedule
  • Ability to work within hazardous environments safely
  • Ability to operate a company vehicle safely
  • Maintain a level of confidentiality
Preferred Education and Experience: 
  • High School Diploma or GED 
  • Customer Service experience
  • 3 plus year experience in a craft, trade, or manual labor position or equivalent schooling
Requirement:
  • Constantly move about job sites; stairs, walkways, roofs, crawl spaces
  • Occasionally requires a ladder to complete jobs
  • Must be able to communicate and converse with customers over the phone and face to face
  • Frequently will lift up to 60lbs
  • Ability to safely operate a company vehicle
  • Ability to pass background check
  • 5 years min clean driving record
Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability:   
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. 


Disclaimer    
Paul Davis Restoration is an equal opportunityemployer.  Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
 

About the Company

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Paul Davis Restoration of Southwest Missouri