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Contents Project Manager

SERVPRO of South Bend, NE/W. St. Joseph County

Mishawaka, IN

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JOB DETAILS
SKILLS
Coaching, Construction, Corrective Action, Cost Control, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Driver's License, Electronics, Furniture, Health Insurance, High School Diploma, Inventory Management, Leadership, Lift/Move 50 Pounds, Logistics, Onboarding, Operations Management, Organizational Skills, Performance Metrics, Problem Solving Skills, Production Control, Profit & Loss, Project Estimates, Project/Program Management, Quality Metrics, Staff Development, Team Lead/Manager, Textile Industry, Time Management, Time Tracking, Vision Plan, Warehousing
LOCATION
Mishawaka, IN
POSTED
29 days ago
Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager!


Lead Our Contents Division to restore customers property to "Like It Never Even Happened!"


When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service.


This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations.


Why Join SERVPRO of West St. Joseph County?


- Competitive compensation


- Strong benefits


- Career growth & advancement


- Professional development & certifications


- A stable, growing company with a mission that matters


What You’ll Lead & Own (Core Responsibilities)


Contents Operations & Project Management


- Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling


- Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking


- Manage project scope and estimates using SERVPRO systems and carrier guidelines


- Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines


- Monitor cycle time, quality standards, and operational efficiency from start to finish


- Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items


Leadership & Team Management


- Lead, coach, and hold accountable Contents Technicians and Crew Chiefs


- Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation


- Conduct quality checks and audit inventory accuracy


- Address performance issues with coaching, feedback, and corrective action


- Participate in recruiting, hiring, onboarding, and development of contents team members


Customer Experience & Communication


- Serve as the primary point of contact for customers regarding contents services


- Set clear expectations and provide professional, proactive, and compassionate communication


- Ensure customers feel confident their belongings are protected, respected, and properly restored


- Manage customer satisfaction and online review performance


Financial & KPI Accountability


- Track contents job profitability


- Monitor pack-out to pack-back cycle time


- Maintain inventory accuracy rate


- Reduce damage/rework incidents


- Control production efficiency and labor cost


- Support customer satisfaction and service quality


Assets, Equipment & Warehouse Oversight


- Manage contents equipment, vehicles, supplies, and warehouse organization


- Ensure proper storage, labeling, and protection of customer property


- Control production expenses and minimize loss or damage risks


- Maintain clean, organized job sites and storage areas


 What We’re Looking For (Qualifications)


Required


- Valid driver’s license


- High school diploma or GED


- 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry


- Ability to lift 50 lbs regularly (100 lbs with assistance)


- Ability to work in physical environments (attics, ladders, tight spaces)


Strongly Preferred


- Experience in contents restoration, moving, warehousing, or inventory management


- Knowledge of pack-outs, contents cleaning, and storage processes


- IICRC Certification (or willingness to obtain)


- Strong organizational skills and high attention to detail


- Confidence leading teams in a fast-moving, deadline-driven environment


The Kind of Leader Who Thrives Here


- Takes ownership and accountability for results


- Holds people to high standards while supporting their growth


- Stays organized under pressure


- Balances operational discipline with empathy for customers


- Cares about quality, speed, profitability, and team morale

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

About the Company

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SERVPRO of South Bend, NE/W. St. Joseph County