SERVPRO of South Bend NE/W. St Joseph/S. Elkhart is hiring a Contents Project Manager!
Lead Our Contents Division to restore customers property to "Like It Never Even Happened!"
When customers experience a loss, their personal belongings often carry the most emotional weight. As our Contents Project Manager, you will lead our Contents Division—overseeing pack-outs, inventory, cleaning, storage, and pack-backs—while managing a team, controlling costs, and delivering exceptional customer service.
This role is ideal for a hands-on operational leader who thrives in fast-paced environments, holds teams accountable, and takes pride in running organized, profitable, high-quality contents operations.
Why Join SERVPRO of West St. Joseph County?
- Competitive compensation
- Strong benefits
- Career growth & advancement
- Professional development & certifications
- A stable, growing company with a mission that matters
What You’ll Lead & Own (Core Responsibilities)
Contents Operations & Project Management
- Oversee all contents restoration services, including pack-outs, pack-backs, cleaning, storage, and specialty handling
- Ensure accurate contents inventories, photos, documentation, labeling, and chain-of-custody tracking
- Manage project scope and estimates using SERVPRO systems and carrier guidelines
- Coordinate crews, subcontractors, warehouse/storage logistics, and job timelines
- Monitor cycle time, quality standards, and operational efficiency from start to finish
- Ensure high-quality handling of textiles, electronics, artwork, furniture, and sentimental items
Leadership & Team Management
- Lead, coach, and hold accountable Contents Technicians and Crew Chiefs
- Train team members on packing standards, cleaning protocols, inventory accuracy, and documentation
- Conduct quality checks and audit inventory accuracy
- Address performance issues with coaching, feedback, and corrective action
- Participate in recruiting, hiring, onboarding, and development of contents team members
Customer Experience & Communication
- Serve as the primary point of contact for customers regarding contents services
- Set clear expectations and provide professional, proactive, and compassionate communication
- Ensure customers feel confident their belongings are protected, respected, and properly restored
- Manage customer satisfaction and online review performance
Financial & KPI Accountability
- Track contents job profitability
- Monitor pack-out to pack-back cycle time
- Maintain inventory accuracy rate
- Reduce damage/rework incidents
- Control production efficiency and labor cost
- Support customer satisfaction and service quality
Assets, Equipment & Warehouse Oversight
- Manage contents equipment, vehicles, supplies, and warehouse organization
- Ensure proper storage, labeling, and protection of customer property
- Control production expenses and minimize loss or damage risks
- Maintain clean, organized job sites and storage areas
What We’re Looking For (Qualifications)
Required
- Valid driver’s license
- High school diploma or GED
- 1+ year of leadership experience in restoration, moving, storage, logistics, construction, or related industry
- Ability to lift 50 lbs regularly (100 lbs with assistance)
- Ability to work in physical environments (attics, ladders, tight spaces)
Strongly Preferred
- Experience in contents restoration, moving, warehousing, or inventory management
- Knowledge of pack-outs, contents cleaning, and storage processes
- IICRC Certification (or willingness to obtain)
- Strong organizational skills and high attention to detail
- Confidence leading teams in a fast-moving, deadline-driven environment
The Kind of Leader Who Thrives Here
- Takes ownership and accountability for results
- Holds people to high standards while supporting their growth
- Stays organized under pressure
- Balances operational discipline with empathy for customers
- Cares about quality, speed, profitability, and team morale