Content Strategist, gTech Users and Products (Fixed-Term Contract)

Content Strategist, gTech Users and Products (Fixed-Term Contract) - Google Careers

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Content Strategist, gTech Users and Products (Fixed-Term Contract)

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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This is an 18 month FTC role that goes until: October 15, 2027

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 8 years of experience in content strategy, business strategy, or a related project/program management.

Preferred qualifications:

• Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.

• 3 years of experience in a technical leadership role with/without direct reports.

• Experience leading multiple, time-sensitive projects with engaging priorities while working separately, with high attention to detail.

• Ability to influence others, and communicate and collaborate well with cross-functional teams.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google"s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Content Strategist, you will own the overall help and support strategy for users and customer care agents for products across multiple content channels (help center, agent knowledge base, agent-facing training, etc.).

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $140000 - $205000 (USD) + 15% bonus target

Learn more about benefits at Google.

Responsibilities

• Develop a holistic understanding of all gUP-supported content that exists for one or more products.
• Develop and drive overall content strategy, focused on user issues and product roadmap.
• Work closely with the Content Creation team to ensure creation and delivery of accurate, effective content for supported channels. Collaborate with stakeholders for content approvals.
• Identify opportunities to optimize content using data, industry best practices, and experimentation. Synthesize content insights, guiding principles, and best practices to advocate for the best user experience.
• Partner with gTech Users and Products (gUP) Product and Analytics teams to conduct experiments and user studies to understand user journeys and create the most effective content for end users, partners, and customer care agents.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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