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Contact Center Specialist

Preferred Credit Union

  • Grand Rapids, Michigan
  • Today

    Highlights

    Your daily responsibilities may include, but are not limited to: Responding to member inquiries by phone or email, courteously and professionally, assisting with account information, transactions, and proactively resolving issues. This role is ideal for a proactive, member‑focused professional who thrives on accuracy, clear communication, and making a positive impact through every call or email.

    Numbers & Facts

    LocationGrand Rapids, Michigan
    Websitehttps://preferredcu.org

    Description

    Are you a friendly, dependable, detail-oriented communicator?  Are you an adaptable problem solver who enjoys researching questions and finding solutions? Do you have a passion for providing amazing customer service? 
     
    As a Contact Center Specialist, you will be the first point of contact for members seeking help. This role is ideal for a proactive, member‑focused professional who thrives on accuracy, clear communication, and making a positive impact through every call or email. Your daily responsibilities may include, but are not limited to: 
    • Responding to member inquiries by phone or email, courteously and professionally, assisting with account information, transactions, and proactively resolving issues.
    • Following all established processes and procedures to ensure accuracy and compliance.
    • Clearly communicating policies, products, and services to members.
    • Demonstrating honesty, integrity, and confidentiality in all interactions.
    Qualifications: 
    • 1-2 years prior experience working in a financial institution (credit union or bank) required. 
    • Prior Credit Union experience preferred. 
    • Prior experience in a face-to-face service role preferred.
    • Excellent written and oral communication
     

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