About Us
We are North Creek Roofing, serving homeowners throughout the Puget Sound since 1996 with expert roof replacements, repairs, inspections, and gutter services. As a fully licensed, insured, and BBB‑accredited contractor, we offer premium warranty-backed work from direct‑hire professionals—not subcontractors. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations!
Join us if you're passionate about delivering quality service and building a fulfilling career in a company that values trust, teamwork, and long‑lasting customer relationships.
The Role:
We're looking for an energetic and dependable Contact Center Lead to join our high-performing team reporting to the Contact Center Manager. You'll be providing day-to-day operational support to a team of Scheduling Specialists. This role serves as a first point of contact for escalations, assists with real-time problem-solving, and supports adherence to processes and KPIs.
The Contact Center Lead plays a critical role in driving performance, ensuring quality, and fostering a positive team environment. A sales mindset is crucial to capturing every opportunity possible and our appointments should be treated as the "sale before the sale". High effort and ability to rebuttal customers and teach these skills to the Scheduling Specialists is pivotal to success. This role sits on-site with the team in a fast-paced, collaborative environment—so strong communication, organization, and teamwork are essential.
What You'll Do:
What You Bring:
Schedule:
Compensation: Competitive hourly base + incentive based commission
Location: Fife, WA (On-site)
Job Type: Full-time, 40 hours/week
FLSA: Non-exempt, hourly
Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The "Estimate of Total Expected Annual Earnings" listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.
Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.
Benefits:
Full-time employees are eligible to participate in the following benefits:
Why Join Us?
At North Creek Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we'd love to hear from you!
Apply Today!
North Creek Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy